Office Administrator
Share
Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Customer Service Duties:
- Establish relationship with customers and ensure that any complaints are forwarded in a satisfactory manner obtaining guidance/approval to supervisor
- Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
- Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
- Communicate order confirmations changes and cancellations to both customers and internal MPSR team members
- Submit Delivery Receipts for billing after shipment. Prepare Credit Memos for any customer issues as needed
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Performs other duties as assigned
Production Support Duties:
- Printing out work orders
- Reporting daily production
- Putting data from multiple sources together on a spreadsheet making graphs of data putting together Power Point presentations and other varied admin tasks.
- Will be required to work hands-on on the production floor with the production supervisors to coordinate orders.
- Responsible to confirm work orders are released correctly and any issues are resolved quickly.
- Will be required to work with an offsite Customer Service Representative
Accounts Payable Duties:
- Codes and Enters invoices
- Completes 3-way match
- Resolves any errors with receipts (unmatched report)
- Reconciles any price difference from PO and invoice
- Prepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.)
- Communicate payment information to vendors as requested
- Completes orders for all office supplies and janitorial supplies as well as any misc. items needed for plant
- Restock breakroom and office supplies.
- Checks production entered against production reported
- Signs for packages
- Signs vendors and visitors in/out as needed
- Other duties as assigned by Production or Plant Manager
Administrative Human Resources Duties:
- If needed assist Supervisors Managers and HR Manager with tracking PTO/vacation requests for all employees.
- Keep all employee communication boards up to date and organized per HRM guidance.
- Act as liaison between employees and management for basic HR related questions such as how to update Direct Deposit info or what is the Benefits number etc. Direct employees to HRM for questions beyond the basics. This role does not have any decision-making authority and should not provide advice to employees.
- Track and coordinate any plant celebrations.
- Coordinate and order lunches as needed for trainings and/or guest visits annual celebrations.
- Collect confidential employee items such as Doctors notes when HRM is not onsite. Store securely until HRM is onsite or file accordingly per HRM/Facility Manager guidance.
- Other administrative duties assigned by HR Manager
Requirements:
- Minimum of a High School diploma/GED. Associates or bachelors degree preferred but not required
- 5-7 years Office Administrative experience required
- Microsoft Office Suite basic to above average computer skills including Excel
- Ability to perform basic quantitative skills required & CRM experience preferred
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication skills.
- Bilingual English/French a plus but not required
- Always conduct yourself with highest level of professionalism.
- Strong customer service advocacy and problem solving skills
Physical requirements:
- Ability to sit and stand for extended periods of time
- Ability to wear all safety PPE required such as steel-toed shoes and earplugs when walking the plant floor.
Required Experience:
Unclear Seniority
Key Skills
- Office Manager Experience
- Microsoft Office
- Data Entry
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
- Bookkeeping
About Company
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development? Mauser Packaging Solutions is that company. Our mission is to help our customers ac ... View more
