IT Systems Manager

IT Systems Manager

About the Role:

Reporting directly to the Director of IT the IT Systems Manager is a strategic and hands-on infrastructure leader responsible for overseeing enterprise IT operations across data center environments physical and virtual servers networks (LAN/WAN) storage security telecommunications and shared services.

This role is both strategic and operational - a true player-coach position. The ideal candidate is a subject matter expert who can lead a high-performing infrastructure team while actively participating in architecture design troubleshooting security initiatives and long-term technology planning.

You will ensure that the Companys infrastructure remains secure scalable high-performing and aligned with business objectives while fostering strong employee engagement and delivering exceptional internal customer service.

Key Responsibilities:

Infrastructure & Technical Leadership

• Oversee enterprise infrastructure including servers storage virtualization security telecommunications and networking.
• Maintain 24x7 reliability across workstation server network telephony and application environments.
• Lead disaster recovery planning testing and business continuity initiatives.
• Manage system performance backups cybersecurity and intrusion monitoring.
• Spearhead security and compliance initiatives including annual SOC PCI and HIPAA certifications.
• Oversee patch management upgrades and configuration standards.
• Participate in security incident response and root cause analysis.
• Manage procurement asset tracking and infrastructure lifecycle planning.
• Participate in weekly on-call rotation for after-hours emergencies.

Strategic Planning & Project Management

• Partner with the Director of IT and business stakeholders to align infrastructure with business objectives.
• Lead feasibility analysis cost planning and resource allocation for IT initiatives.
• Support integration of AI-driven tools and emerging technologies to enhance operational efficiency.
• Develop and maintain IT policies covering architecture security disaster recovery and service delivery.
• Collaborate with software development teams to ensure scalable high-availability architecture.
• Lead infrastructure projects including surveillance and systems expansion initiatives.

Team Leadership & People Management

• Lead a team of 2 direct and 3 indirect reports.
• Provide coaching performance management and professional development.
• Conduct performance reviews and establish measurable standards.
• Manage scheduling timekeeping approvals and workload prioritization.
• Partner with HR on employee relations matters.
• Update and track quarterly department OKRs.
• Promote engagement strategies to retain and motivate high-performing employees.
• Champion process improvements using Six Sigma methodology.

Service Desk & Customer Engagement

• Act as escalation point for all IT infrastructure issues.
• Manage service desk workload and SLA performance.
• Ensure all user requests are logged tracked and resolved efficiently.
• Maintain strong internal partnerships across operations sales transportation and accounting teams.
• Deliver exceptional customer service and ensure complete satisfaction.

Qualifications:

Required

• BA/BS in IT Computer Science Engineering or related field (or equivalent experience).
• Minimum 5 years of experience managing enterprise Windows server environments supporting 500 users.
• Prior leadership experience managing IT service desk operations.
• Strong expertise in:
  • Active Directory Group Policy PowerShell
  • Microsoft 365
  • Virtualization and cloud platforms
  • SSO MDM Apple/iOS environments
  • SQL Server IIS WSUS
  • Networking (LAN/WAN infrastructure)
  • ERP/CRM systems (including Dynamics GP)
• Experience managing or implementing AI/ML technologies.
• Strong background in security antivirus spam protection and compliance frameworks.
• Proven troubleshooting and root cause analysis skills.
• Valid California drivers license.

Preferred

• Service industry experience
• Experience with process improvement teams
• IT certifications such as MCSE AWS CCNA Server

Core Competencies

• Strong leadership and infrastructure expertise
• Exceptional problem-solving and analytical skills
• Ability to manage multiple complex projects under deadlines
• Excellent written and verbal communication
• High attention to detail
• Strong customer orientation
• Ability to handle sensitive and confidential information
• Effective decision-making and conflict resolution skills