B004 BSA Master

Advanced American Technologies, Inc

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for BSA - Master (Min 12 yrs Exp) HYBRID (Webcam interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 12-20 Months (annual extensions)

Location: Washington DC 20024

Immediate interviews Webcam or In-Person interviews ONLY

Description:

BSA - Master

**Hybrid position--DMV area**

Key responsibilities

1. Strategic Deployment & Requirements Definition

Collaborate with IT support teams procurement and business stakeholders to define hardware requirements standards and deployment scope aligned with business objectives.

Translate user needs and operational constraints into detailed deployment plans and system/process specifications.

Lead scheduling and execution of complex rollouts and hardware replacements ensuring minimal disruption to business operations.

Track deployments and verify correct assignments configuration and documentation for audit and reporting purposes.

2. Hardware Maintenance Break/Fix & Vendor Liaison

Own the break/fix lifecycle as the primary point of contact: triage incidents coordinate repairs manage escalations and verify resolution.

Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts.

Manage vendor relationships for warranty and repair services negotiating terms and ensuring contractual compliance.

Define and document technical and process requirements for maintenance workflows integrating with ITSM and ITAM systems.

3. Offboarding & Secure Asset Recovery

Lead hardware retrieval and sanitization processes during offboarding ensuring assets are collected inspected securely wiped and dispositioned.

Maintain and improve offboarding procedures in partnership with HR IT and department leads; ensure completeness and timeliness.

Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets.

4. Loaner/Temporary Device Program Management

Design and operate a scalable loaner-device program including policy allocation workflows and inventory controls.

Ensure loaner devices are provisioned maintained security-hardened and validated before issuance; enforce return procedures.

Monitor program KPIs and optimize processes to minimize downtime and cost.

5. Lifecycle Management & Process Ownership

Manage hardware through its full lifecycle: acquisition inventory maintenance refresh/upgrade decommissioning and disposal.

Establish lifecycle policies retention thresholds and refresh schedules; align practices with ITAM best practices and organizational goals.

Oversee secure disposal and recycling ensuring data destruction and environmental compliance.

6. Systems Reporting & Continuous Improvement

Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements.

Author detailed functional design documents process flows runbooks and configuration specifications for ITAM integrations.

Track assets and generate advanced reports and dashboards on utilization deployments break/fix trends offboarding completeness and lifecycle status to inform decision-making.

Analyze trends identify opportunities for optimization and cost savings and lead continuous improvement initiatives.

7. Governance Compliance & Stakeholder Communication

Ensure hardware activities comply with organizational policies security standards and regulatory requirements.

Define document and communicate hardware policies and procedures; provide stakeholder training and governance oversight.

Act as the bridge between business and IT: gather requirements drive consensus and ensure implemented solutions meet business needs.

Provide subject-matter expertise during audits and support remediation of any compliance findings.

Key performance indicators (KPIs)

Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria.

Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service.

Offboarding Compliance: Percentage of hardware assets collected inspected and logged during offboarding.

Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue.

Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions).

Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits.

Compliance Rate $$.$$ $$.$$: Percentage of assets meeting security and policy standards.

Required / desired skills and experience

12 years progressive experience in IT Asset Management hardware lifecycle management IT operations or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.)

10 years experience working with ITSM/ITAM/CMDB platforms (e.g. ServiceNow ITAM Ivanti Flexera Lansweeper) and capability to author functional design and configuration specifications.

Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks.

Strong experience with vendor management warranty coordination and third-party service negotiations.

Demonstrated experience in process design change management and leading cross-functional projects through full lifecycle (requirements implementation validation support).

Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions.

Hands-on experience supporting data reconciliation inventory audits and data quality improvement projects.

Excellent stakeholder engagement communication and facilitation skills; ability to build trust between business and IT.

Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.

Bachelors degree in IT Information Systems Business or related field preferred; or equivalent experience (minimum 15 20 years relevant experience may substitute).

Professional certifications: ITIL (v3/4) CompTIA A CISSP Certified ITAM Professional (CITAM) PMP or equivalent.

Other competencies and expectations

Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.

Able to author white papers solution recommendations and business cases to support program investments and strategic initiatives.

Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.

Demonstrable track record of improving hardware reliability reducing costs and raising compliance and documentation standards.

IAITAM certifications (HAM or CHAMP)

Required/Desired Skills

Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required

Skill Matrix

Experience with Business workflow processes	Required / Desired	Amount	of Experience
Progressive experience in IT Asset Management hardware lifecycle management IT operations or related roles.	Required	12	Years
Exp working w/ ITSM/ITAM/CMDB platforms (e.g. ServiceNow ITAM Ivanti Flexera Lansweeper) and capability to author functional design and config	Required	10	Years
Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specs & runbooks	Required	0
Strong experience with vendor management warranty coordination and third-party service negotiations.	Required	0
Demonstrated experience in process design change management and leading cross-functional projects through full lifecycle	Required	0
Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions	Required	0
Hands-on experience supporting data reconciliation inventory audits and data quality improvement projects.	Required	0
Excellent stakeholder engagement communication and facilitation skills; ability to build trust between business and IT.	Required	0
Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.	Required	0
Bachelors degree in IT Information Systems Business or related field preferred; or equivalent experience	Required	0
ITIL (v3/4) CompTIA A CISSP Certified ITAM Professional (CITAM) PMP or equivalent.	Required	0

We are looking for BSA - Master (Min 12 yrs Exp) HYBRID (Webcam interviews) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 12-20 Months (annual extensions) Location: Washington DC 20024 Immediate interviews Webcam or In-Person interviews ONLY Description: BSA -...