JML Process Owner

What to expect day to day

• Timely pick-up and handles Joiners Movers and Leavers request.
• Providing support coaching or training related to JML concerns.
• AdHoc projects and project involvements not limited to JML activities.
  • AD Objects clean ups
  • Mailbox updates
  • Defining

Joiners New Starters/On-boarding or Account Provisioning

• Timely Creation of New Joiners Account
• Coordination with other support groups and departments that are involved with the Joiners process such as Hiring Managers HR Local Support Team Business App Support etc.
• Ensure all required or necessary requirements/accesses are available from day 1 of the new employee.
• Provide stand-by support on system access related issues during the on-boarding activity.

Movers Account Modification/Amendments & Movements

• Timely and accurate modification or amendments of the user information such as Job Title Location Reporting/Line Manager Office Location etc.
• Miticulouslly managing/coordinating task for seconment activities.
• Coordination with other support groups and departments that are involved with the Joiners process such as Hiring Managers HR Local Support Team Business App Support etc.

Leavers Off-Boarding or Account Deprovisioning

• Timely initiating every crucial steps of Account Deprovisioning
• Ensures all necessary checks are performed to secure the leaver account and prevent any breach of access.
• Coordination with other support groups and departments that are involved with the Joiners process such as Hiring Managers HR Local Support Team Business App Support etc.

What we offer

• Competitive compensation and benefits including allowances government-mandated benefits 13th month pay and performance-based bonuses
• Health and wellness support HMO coverage from Day 1 (with dependents) life and accident insurance mental health support and medical allowances
• Leave benefits generous paid time off special leave types and observance of all Philippine holidays
• Hybrid work setup and tools company-issued laptop work-from-home kit and flexibility after initial onboarding
• Learning and growth opportunities access to training annual salary reviews internal mobility and performance rewards

Qualifications :

Required Experience

• At least 5 years experience as Service Desk Engineer or equivalent role.
• Experience working in an Enterprise IT Operations.
• Manage multiple tasks with strong analytical documentation and communication skill
• Experience of administering access management using various system.
• Exposure to the ITIL best practice Framework.
• Previous experience in a technical role supporting issues and concerns in Active Directory Azure AD and Office 365.
• Experience of delivering support in a large scale diverse global environment.
• Experience of Knowledge Management solutions.

*To expedite the process of your application have your government IDs ready.

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.  

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5800 employees - from 94 nationalities across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.

Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning. 

Remote Work :

No

Employment Type :

Full-time