Learning Manager, INFC 3P, INFC Learning and Development

At Amazon our mission is to be Earths most customer-centric company. We are looking for a passionate individual to support in ideating and driving initiatives that improve learning and training effectiveness across INFC 3P network. The candidate should carry experience in training mechanism standardization and content development data analytics and reporting coaching and team development and scaling training operations across multiple sites

Our team of regional managers and trainers ensures consistent training and development across INFC Core and 3P as well as heavy and bulky network. We collaborate with multiple partner teams to drive programs focused on hiring training and development initiatives

Key job responsibilities
Infrastructure & Standardization-Develop standardized training content and modules for all processes; benchmark training quality and processes against 1P Core and other miles 3P sites; establish consistent training mechanisms for ambassadors CR and PS training across the entire 3P network drive digital learning program for 3P
Tools & Analytics-Build analytics capabilities to measure training effectiveness; create reporting mechanisms
Training Oversight-Oversee training delivery across all 3P fulfillment centers; develop and coach Regional Trainers to build training capability
Tracking & Governance-Track training progress and associate maturity levels across all sites; monitor certification completion and skill development
Launch Coordination-Coordinate training programs for new site launches; ensure readiness of 3P L&D teams for new operations; support scaling of training infrastructure for network expansion


- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- Experience in a training role including technical training or a mix of training performance management and coaching/mentoring or experience with Learning & Development and course facilitation or an equivalent professional qualification
- Experience with digital learning platforms and learning management systems (LMS)

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