Account Manager

Culture is our key and Empathy is how we build it. VaynerMedia APAC is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative creative and strategic solutions to the one advantage that stands the test of time --- PEOPLE.

The PITCH

In VaynerMedia our account managers are exceptional client service people. They collaborate to run and support the day-to-day management and organization of specific projects as well as the overall account management. They have high meticulous attention to detail and are working on establishing strong client relationships by showing capabilities that they understand the business and competitive landscape.

This is a full-time role based in Bangkok with a reporting role to the Account Director in Thailand.

Heres your first brief:

• Lives and breathes todays digital and social consumer with a strong grasp of platform culture (TikTok Instagram YouTube Meta etc.) and how content earns attention organically before paid amplification.
• Translates client business challenges into social-first creative strategies that drive both brand growth and performance outcomes.
• Partners with Strategy and Creative teams to develop cultural insights and platform-native thinking.
• Represents VaynerMedia confidently and strategically articulating our POV clearly in front of clients.
• Identifies competitive threats and proactively works with the Account Director to protect and grow the business.
• Ensures seamless cross-functional collaboration across Strategy Creative Project Management and Media teams to bring ideas to life efficiently.
• Owns day-to-day operational alignment with clients including:
  • Managing SMA submission timelines and approval processes
  • Consolidating client feedback clearly
  • Aligning expectations on revisions turnaround time and delivery cadence
  • Driving disciplined approval workflows to protect production timelines
  • Escalating risks early when delays may impact publishing schedules
• Owns day-to-day client relationship management maintaining trust responsiveness and proactive communication.
• Monitors account health delivery quality and performance signals escalating risks early and presenting solutions.
• Develops and delivers presentations aligned with VaynerMedias standards.

Required Skills/Experience:

• 46 years of experience in a social-first agency digital agency or eCommerce enabler.
• Background in eCommerce social commerce or marketplace ecosystems (e.g. TikTok Shop Lazada Shopee) is a strong plus particularly in understanding how content drives lower-funnel performance and commercial impact.
• Creative strategic thinker with a social-first mindset and experience in campaign planning and idea generation.
• Bilingual proficiency in English and Thai is strongly preferred to craft culturally and linguistically relevant campaigns.
• Exceptional communication skills and ability to present confidently to clients.
• Highly organized detail-oriented and able to manage multiple projects simultaneously.
• Consistently acts with integrity builds trust with colleagues and clients and sets stretch goals to achieve high standards of performance.

What you should know about VaynerMedia

Think lab and not agency. We get excited about solving business problems not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. Were willing to break rules try new things and test hypotheses if it means better understanding our craft. Its fun!

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that and the opportunity to collaborate with the talented and enthusiastic crew work with big brands excites you as it does us. We cant wait to meet you.