Incident Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
1) Manage end to end Incident Management Process aligning to the ITIL guidelines while adopting to the organizational requirements.
2) Co-ordinate with various teams within and outside the organization to investigate and resolve incidents.
3) Ensures service excellence is achieved through managing major incidents for the organization with effective use of agreed tools and defined deadlines.
4) Capture timelines prepare review and publish the Root Cause analysis for major incidents within agreed timelines.
5) Works in a 24/7 environment hence adhering to shift plans of the team.
6) Manage Bridge calls efficiently capturing key points and ensuring all stakeholders communication is managed effectively and in a timely manner.
7) Make sure all incidents are resolved/closed within the Agreed SLA with timely communication.
8) Must have experience working with service management tools like JIRA SNOW alerting etc.
9) Any other related tasks as required.
Qualifications :
B.E./ /BSc (Computer Science)
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more
