Principal Technical Account Representative (TAM)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles addition this position will be a leader in ensuring overall customer satisfaction with Oracles products and related implementation position will provide customers with regular assessments on the domains of strategy process governance people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle the customer and the system integrator with respect to the implementation. He/she will serve as Oracles support/services lead to the customer and provide business process application functionality technology and implementation expertise by delivering a combination of business specifications analysis technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support Expert Services Sales Consulting Product Development etc.) and marshalling resources as necessary to resolve contributor individually and as a team member providing direction and mentoring to others. Work is non-routine and very complex involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM ERP Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications networks RDBMS (Oracle DB2 MS SQL Server) etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
Job Description
TAMはお客様 パートナー会社様 の第一次連絡先として割り当てられ定期的な情報共有障害時の迅速な復旧支援使用製品に対する技術情報の提供重要パッチ等の予防保守情報の提供などと合わせサポート視点からのアカウントマネージメントを行います
対象となるOracle製品 は Oracle Cloud Infrastructure Oracle Exadata等またこれらの上で動作するOracle Database Oracle Fusion Middleware Oracle Linux Oracle VMとなります
Career Level - IC4
Responsibilities
Responsibility
お客様パートナー会社様のシステムを安定稼働させるために必要な支援を行いまた事業の継続発展を支え続けるパートナーとして効果的と思われるサービスの提案を行います
Principal TAMは自身が直接担当するお客様 パートナー会社様 の業務と合わせて他のシニアクラスの TAMに対してのチー ムマネジメントやコーチング等の支援を行います
Must/ 必須のキャリアスキル資格など
1.システムインフラ構築におけるプロジェクトマネージメント 設計 開発 コンサルティング 運用等の 3年以上の業務経験 もしくは ソフトウェアサポート部門での障害調査 アカウントマネージメントの 3年以上の業務経験
2. Oracle Database Oracle Fusion Middleware Oracle Linux Oracle VMいずれかの製品に関する技術ス
キル
3.お客様とのコミュニケーション交渉調整能力
Qualifications
Career Level - IC4
Required Experience:
Staff IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
