Technical Quality Senior Analyst

As Snr Technical Quality (TQ) Analyst - Japan you will have the opportunity to be a part of the Global Operations Quality team to support our North Asia customers.

You will ensure alignment with corporate quality processes in the region including warehouse facilities and tollers and provide quality support for the North Asia commercial team.

About You

Were looking to recruit an experienced Snr TQ Analyst - Japan reporting to the Regional Quality Manager based in Shanghai.

This is a varied role for a person who has a strong grounding in quality & safety knowledge with strong communication (English & Japanese) skills.

About Us

Tate & Lyles purpose Transforming Lives Through the Science of Food inspires everything we do. Whether its by making food and drink healthier and tastier continuously improving how we work promoting a safe working environment or making a difference in our local communities we believe we can successfully grow our business and have a positive impact on society.

What Youll Be Doing

• Responsibilities include providing technical resources to customers responding to quality-related customer requests and resolving quality and technical-related issues with customers such as

a) Provides technical information to customers concerning quality requests.

b) Completes customer questionnaires and surveys.

c) Negotiate specification differences with customers.

d) Issue or approve continuing guarantees quality agreements special customer quality or shipping requirements.

e) Issue or approve quality certifications for regulatory compliance GMO status and potential product impurities.

f) Coordinate inquiries to regional regulatory authorities and consultants and disseminate information locally and to corporate regulatory authorities; initiate/coordinate changes as appropriate.

g) Coordinates customer audits

h) Shelf-life extension requests

• Provides and maintains product information such as customer specifications nutritional data safety data sheet/ SDS technical data regulatory compliance quality audits religious certifications and export classifications.

• Assist the T&L North Asia commercial team with process troubleshooting for quality-related issues and/or complaint resolution. Ensure products with potential food safety issues are immediately restricted in the system to prevent further distribution.

• Provide Sales/ Technical/ Product Management/ Customer Service support to customers for complaints and quality-related issues. Train the team on quality programs to ensure they can knowledgeably address customer questions.

• Works closely with Sales and Customer Service related to customer/ product issues and responds to customer complaints including approving product returns determining the disposition of returned product and rejected products on quality issues.

• Assist with the troubleshooting of test methods with Corporate Quality - Analytic Group.

• Effectively interact with Manufacturing/ Production Application Regulatory and Technical

• Assist in the translation of documents to expedite Technical Quality support when needed.

• Foster continuous improvement of local departmental SOPs via the local QA/QC team.

• Conduct warehouse and toller audit and verify the effectiveness of internal and external audits corrective actions.

• Working with Procurement Supply Chain and internal Quality Supplier Management program to ensure compliance with quality requirements by North Asia suppliers and tollers.

• Perform results review recording and batch release of products manufactured by Japanese tollers.

• Lead the development and execution of local training programs that support the Companys objectives concerning quality and food safety via the local QA/QC team.

EHS

Perform maintain and improve the EHS standard and requirements as set by the Company. Participate in the companys EHS program including training audit etc. arranged by the company.

Location

This role is assigned to our Tokyo office located at Shinbashi.

What Youll have

• BS degree in a related science field or 5 10 yearsof related work experience.

• Minimum 5 years experience in QA/QC preferably in the food industry

• Knowledge of food safety norms (GFSI: BRC FSSC 22000).

• Knowledge of applicable food legislation.

• Minimum five years of working in a quality and regulatory-focused job.

• Demonstrated management customer complaint handling and audit experience.

• Demonstrated ability to proficiently use Microsoft Office basic tools (Word Excel PowerPoint) SharePoint and SAP QM modules.

• Knowledge in Project Management and Lean Six Sigma

• Able to negotiate and achieve practical and sustainable solutions to issues across all related plants and products

• Strong communication skills in English & Japanese (Spoken & written)

What We Can Offer

• Base salary Transport Reimbursement Performance Bonus

• Medical & Hospital Insurance coverage

• Flexible benefits

• LinkedIn Learning

• MembershiptoEmployee Resource Groups (Professional Womens Network LGBTQ Black Employee Network Veterans Mental Health)

• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program

• Local volunteering opportunities (where applicable)

#LI-JL1

Tate & Lyle is an equal opportunity employer committed to the strength of an inclusive workforce.