Customer Service Representative – Hybrid
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative (Dutch English C1) Hybrid Porto
Location: Porto Portugal
Work Model: Hybrid
Start Dates: 12 March 2026 & 9 April 2026
Base Salary: 1100 gross x14 months
Attendance Bonus: 150 x11 months
About the Role
We are hiring Dutch-speaking Customer Service Representatives to join a dynamic and international team in Porto.
This role requires flexibility and comfort working in a 24/7 rotational environment supporting customers across multiple channels while maintaining high-quality service standards.
Working Schedule
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Monday to Sunday 24/7 rotational shifts
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2 rotative days off per week
Night Shift: 22:00 07:00
The night shift team is relatively small meaning agents may only cover night shifts occasionally during the month. However candidates must be fully comfortable with a 24/7 rotation model.
Responsibilities
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Provide customer support via phone email and chat
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Handle inquiries and resolve issues efficiently
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Ensure accurate documentation of customer interactions
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Maintain service quality and performance standards
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Work collaboratively within a team environment
Requirements
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Fluent Dutch (C1C2)
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English C1 level (mandatory)
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Strong communication and problem-solving skills
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Flexibility to work 24/7 rotational shifts including occasional night shifts
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Customer-focused and adaptable mindset
Recruitment Process
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Candidates will complete a Harver assessment test
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Submissions will be sent for validation
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Market-specific recruiters will be assigned accordingly
Whats Offered
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Hybrid work model in Porto
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Salary package: 1100 x14 months
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Attendance bonus: 150 x11 months
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International and multicultural work environment
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Career development opportunities
If you are flexible customer-oriented and ready to work in a dynamic 24/7 environment this could be your next opportunity!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
