German Speaker Customer Service Specialist (fmdiv.)

As part of an internal Bosch initiative you will contribute to the transition from legacy communication technologies to modern 4G solutions across critical systems.

In this role you will support the upgrade and replacement of transmission units linked to hazard warning systems ensuring a smooth secure and compliant transition for customers.

You will join a dynamic and international team working at the forefront of this transformation collaborating closely with internal stakeholders and external partners.

Qualifications :

Key Responsibilities

In this role you will be responsible for:

• Handling customer interactions and service requests
• Supporting commercial and sales-related activities
• Monitoring project progress and escalating issues when needed
• Coordinating and supporting technical interventions in buildings
• Liaising with internal teams and external stakeholders

Technical Qualifications

We are looking for candidates with:

• Previous experience in customer service technical support or telecom-related roles
• Basic understanding of telecommunications networks  
• Familiarity with ticketing systems and CRM tools  
• Experience with SAP is a strong advantage
• Ability to interpret technical documentation and installation guidelines
• Comfortable working with monitoring tools and reporting systems
• Good knowledge of Microsoft Office  

Profile

• Strong communication and problem-solving skills
• Customer-oriented mindset with a commercial approach
• Ability to manage multiple tasks in a dynamic environment
• Team player with a proactive attitude

Languages

• German Mandatory
• English Mandatory

Additional Information :

Work #LikeABosch means:

Flexible work conditions

Hybrid work system

Exchange with colleagues around the world

Health insurance and medical office on site

Training opportunities

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Great access to public transports

Free parking lot

Canteen

Success stories dont just happen. They are made...

Make it happen! We are looking forward to your application!

Remote Work :

No

Employment Type :

Full-time