Job Expectations

We have an exciting opportunity at nbn for an Executive Manager Credit and Collection Services. This role will report to the General Manager Revenue Operations.

A bit about your role

As the Executive Manager Credit and Collection Services you will hold enterprise accountability for protecting and optimising nbns financial position through the endtoend leadership of credit management collections and recoverable damages. You will lead a specialised team responsible for telco and nontelco collections working closely with customers and partners to ensure balanced outcomes that support both financial integrity and strong commercial relationships. Your remit will also include overseeing recoverable damage investigations ensuring costs associated with asset damage are managed and recovered.

In this role you will partner closely with stakeholders across the business operating confidently within a complex regulatory environment. You will guide the function through significant transformation balancing businessasusual delivery with major system changes. Through clear governance thoughtful decisionmaking and a focus on continuous improvement you will help nbn strengthen its revenue operations while supporting trust fairness and transparency across the ecosystem.

A bit about you

You are a senior leader with deep experience in credit and collections and a proven ability to lead and develop highperforming teams. You bring confidence in managing complex crossfunctional change and are comfortable operating in environments shaped by regulation scrutiny and competing priorities. Your leadership style is inclusive and supportive and you are particularly skilled at coaching and developing team members to build capability and confidence.

Your approach is pragmatic and forwardlooking with experience in process improvement and an openness to leveraging automation and emerging technologies to improve outcomes. With your resilience commercial acumen and collaborative mindset you will play a key role in safeguarding nbns financial sustainability while supporting longterm partnerships and organisational success.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on 1st March 2026.

To be eligible for this role you must have full working rights in Australia.

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