Workplace Experience Manager

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Job profile

Qualification : Bachelors Degree / Master Degree (Preferred MBA)

Industry Type : FM Services Hotel Projects Construction

Overall Experience : 6 8 years

Industry Experience : 5 6 years

Technical Skills : Building Services

Generic Skills : Leadership Communication Vendor/people management

Behaviors : Team work Learning attitude & Positive thinking

Job Aim

Facility Manager will be responsible for managing all aspects of the facility management service delivery system in ; primarily Asset Management and this capacity the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets short and long-term regional projects operations and maintenance interface with senior managers in client facility team and business units coordination with other key managers within alliance partner organizations and customer satisfaction.

Competencies

Communication skills

Planning and organizational skills

Negotiation skills

Problem analysis

Decision-making

Judgment

Client service orientation

Adaptability

Team work

Presentation skills

Computer Knowledge

Technical knowledge of building services

Innovative approach at work

Responsibilities

Facility Operations

To ensure Facility Maintenance and Upkeep on an ongoing activity

To act as a single point of contact for the designated facility for all FM escalations.

Ensure Upkeep Schedule and Execution as per the schedules

Direction of daily/Weekly work at site to the staff

Ensure Cafeteria Management related to hygiene and food safety

Follow Building Inspection Plan as per the process

Govern Daily Walk around and Snag Closures

Manage Engineering Operations as per the defined SOWs and SOPs and to ensure 100% uptime of all equipments present in the facility

Ensure Environment Health and Safety practices

Managing Client/VVIP Visits and Walkthroughs

Managing Govt. Official Visitors

Delivering and adhering to the agreed KPI and SLAs

Ensure Incidents are managed and communicated as per the escalation matrix

To Ensure Builders Co-ordination on their deliverables

To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered

Attending to Adhoc Requirements and to assist operations manager and leads in all F&S related internal audits and business specific external audits

Manage IC Requests within the TAT

Ensure Asset Management - Bonded and Non-bonded

Ensure Stores Management

Co-ordination with CP Team on Seat Planning

Project Movement (Deals) - Co-ordination

Supervision of Functional Areas - Reception Helpdesk Mailroom Key room BMS Time Office Cloak Room Wellness Gym Recreation IRC Projector Management etc.

Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination

Govern Scrap and Waste Management

Conduct R&R Programs

Follow Business Continuity Management process

Ensure BGC for Direct and TPV Staff

Perform Daily/Weekly/Monthly checks

Ensure Drop Ins and Additional Power Loads are handled as per process

Use of Technology Tools and Operations

Co-ordinate - Expansions Go Lives and Decommissioning

Fact Finding of abnormalities

Conduct Facility Risk Assessment and Mitigation

Perform Facility Access Management - Level 2 and Level 3 areas

Operational requirement approvals - Photography space blocking Bay decoration etc.

Mailer Communication for all major events/activities. Fire Drill Shutdown Food Festivals Major Breakdowns

Should have complete knowledge & functionality tools (VMT IMT Site Ops. Site Inspection tool) BGC and work permit tool.

Facility Reports

Ensure Daily/Weekly/Monthly Reports are sent as per timelines

CRM Dash Boards are sent as per timelines

Fire Drill Reports are sent as per timelines

Service Partner - Vendor Management

Ensure Vendor Partner Deliverables

Ensure Monthly Performance Review and Scoring

Ensure Service Partner Induction and Termination as per process

Estate Management

Ensure monthly meeting with the builder is conducted to discuss on the issues/concerns followed with closures

Ensure building services are executed by the builder as agreed in the contract

Ensure all open points under builder SCOPE is closed with necessary action

Ensure submission of rental/utility invoices on time by the builder and track for payment process

Co-ordinate with builder on necessary action during the annual shutdown activity

Initiation and tracking of ad-hoc special requests / seeking support of RE teams to resolve builder issues

Compliance

Ensure Building Statutory Compliance

Ensure CLRA is adhered

Ensure coordination on Cafeteria Compliance is adhered

Finance and Procurement

Ensure Office Services R&M Capex and Special Budgets are managed effectively

Ensure Projections are done accurately

Follow up for the Purchase Orders and timely completion of the work

Ensure Governance Score and Work Completion within TAT

Ensure Invoicing is done within the timelines

Ensure Utilities - Projection to Invoicing are done with the timelines

Ensure Petty Cash Management is done accurately

Ensure Non-PO Approvals are managed effectively

Mock Drills

Ensure Fire Drills are conducted as per the calendar

Ensure Wellness Mock Drill are conducted as per the schedule

Ensure CCR Mock Drill are conducted as per the schedule

Ensure BCP Mock Drill are conducted as per the schedule

Training & Development

Ensure Direct Staff Training & Development

Ensure TPV Staff On-boarding and Training

Ensure Cafe Staff Training and other vendor partners

Ensure Floor Warden Training prior to Fire Drill

Ensure TPV Fire Safety Training prior to Fire Drill

Connect Programs

Ensure Focus Meetings/Bay Connects are conducted as per the calendar

Ensure Workplace Connects are conducted as per the calendar

Participate in Workplace Town Halls and provide quality inputs

Ensure Stake Holder Connects (BU CRM SDLWL Etc)

Ensure VOCs and CCP Survey Closures

Internal Review Programs

Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls

Ensure Monthly Management Reviews are conducted as per schedule

Participate in Ops Reviews and provide quality inputs

Provide quality inputs for Quarterly Business Reviews

Provide quality inputs for Half Yearly Business Reviews

Internal & External Audits

To ensure support to management in ISO certifications by training and implementing ISO down the line.

Ensure Audit Preparations

Ensure Audit Participation

Ensure Audit Observation are closed and CAPA is done

Management Responsibilities

Provide leadership to the facilities management team

Demonstrate leadership & responsiveness and creativity

Understand the FM scope and in consultations with JLL City Manager or facility manager develop specific processes & procedures to reduce cost & improve client satisfaction

Accomplish at least 95% Key Performance Indicators as agreed with

Coordinate with City Manager / Operations Manager on the goal setting performance reviews and career development plan HR related issues for facilities management team.

Assist City Manager in developing & implementing the facilities management account plan for the facility

Identify training needs for all subordinates

Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team

Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.

Participate and motivate in process improvement initiatives. Participate in CIWG.

On time reporting of incidents in the facility.

More accountable for any issues/escalation in the facility

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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