Manager Operations and Service
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Job Summary
| Job Purpose | Responsible for monitoring analyzing and reporting of Transaction alerts generated for credit operations. The role is a critical element of organizations defense against money laundering terrorist financing and fraud. |
| Duties and Responsibilities | Conducting detailed and thorough investigation of cases/alerts in accordance with internal policies process and external regulations (e.g. RBI KYC Policies PMLA Act & Rules) Fetch relevant information from various internal systems (e.g. Pennant Miles Finacle CRM Customer 360 etc.) required for customer transaction analysis Able to analyze transaction history in accordance with customer profile for products like Gold Loan LAS Flexi SMEetc to identify anomalies Good domain knowledge of BFL product processes and systems Identification and timely escalation of potential suspicious transactions for further investigation Writing detailed analysis of transactions investigated Keeping updated with recent changes with respect to RBI KYC Polices PMLA Act etc Assist with the preparation of departmental MIS and reports and other activities Providing inputs for improvising AML search effectiveness |
| Required Qualifications and Experience | Graduate Degree 3 - 5 years experience in lending business. Domain knowledge pertaining to products such as Gold Loan LAS Flexi Professional / Business Loans Understanding of Onboarding process financial transactions and other processes in lending lifecycle Sound knowledge of Internal Policies Risk Compliance and Regulatory requirements Good understanding of PMLA Act RBI KYC Policies etc Ability to interpret Regulatory requirements Knowledge of KYC/ML/CDD/EDD/Sanctions/PEP Screening/Knowledge of SAR/STR process desirable. Applicant should be well versed with MS Excel working knowledge of SQL preferred Ability to work independently and accomplish task assigned Collaborative work style to engage with peers & colleagues in other functions across the company High motivational levels and a self-starter. Should possess the below skill sets: - Strong Analytical skills Good written and verbal communication Good Interpersonal Skills Influencing skills |
Required Experience:
Manager
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.
