Hotel Assistant Manager Full Time (Tropicana Atlantic City)

Atlantic City, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitors and directs all parking traffic and activity via direct reports.
Schedules staff to ensure quality guest service while maintaining proper labor controls
Assures smooth and safe vehicle movement in all drive-thrus lots and garages.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees
Continuously improves service by evaluating service breakdowns using guest feedback data and behavior.
Clearly communicates and enforces company policies and procedures and department goals.
Addresses employee performance issues coaches for improvement and provides ongoing feedback.
Ensures direct reports carry out Family Style Service at all times
Assists with preparation of annual budget and meets or exceeds yearly operational budget plan.
Assures compliance with New Jersey casino regulations and other required regulations
May perform other duties as assigned

Starting Rate $60000.00

REASONING ABILITY

Planning Discriminating Colors

Remembering Details Working Rapidly

Using Arithmetic Working at Various Tempos

Reading Concentrating Amid Distractions

Directing Others Remembering Names & Faces

Making Decisions Examining & Observing Details

Other:

PHYSICAL DEMANDS

Standing Sitting

Walking Bending/Stooping

Reaching Observing

Kneeling Pushing

Pulling Turning

Hearing Balancing

Tasting Smelling

Lifting lbs.

Other

WORK ENVIRONMENT

Inside Outside

Dry Wet

Noisy Odors

Heat Changing Temperatures

Hot Cold

High Places Dirty

Hazards Gloves

Other: Smoking Environment

Responsibilities

SUPERVISORY RESPONSIBILITIES:

Provides supervision and oversight of Valet Operations Self Park and Front Office teams.
Assists with recruiting hiring and training of staff establishes realistic and measurable service standards and holds employees accountable for meeting standards.

Qualifications

QUALIFICATIONS:

3-4 years prior Supervisory or Management experience in Casino Hotel Environment

EDUCATION and/or EXPERIENCE:

High School diploma or GED.

CERTIFICATES LICENSES REGISTRATIONS:

Casino Employee Registration
Drivers License

LANGUAGE SKILLS:

Must have exceptional verbal and written communications skills

COMPUTER SKILLS:

Must possess computer skills including Microsoft Office products.
Experience with LMS

Required Experience:

Manager

DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:Monitors and directs all parking traffic and activity via direct reports.Schedules staff to ensure quality guest service while maintaining proper labor controlsAssures smooth and safe vehicle movement in all drive-thrus lots and garages.Consistently d...