Broker Relations Manager

Broker Relations Manager (BRM)

GoTickets Chicago IL (On-Site)

About the Role

GoTickets is hiring a Broker Relations Manager to support a fast-growing ticket marketplace operating at the center of live events sports and entertainment. This role is critical to the business working directly with ticket brokers while using data to drive performance pricing and overall marketplace quality.

This is an entry-level opportunity (13 years experience) with strong training and development ideal for candidates looking to build a career in analytics operations and relationship management.

What Youll Do

Broker Performance & Analytics

• Monitor broker performance across key metrics (fulfillment rate cancellations drop rate pricing parity)
• Analyze data to identify trends risks and inefficiencies
• Flag underperformance and escalate issues when needed
• Use data to drive decisions that improve marketplace quality

Relationship Management

• Serve as a primary point of contact for a portfolio of ticket brokers
• Build and maintain strong long-term relationships
• Work directly with brokers to improve pricing fulfillment and behavior
• Balance relationship-building with enforcing standards

Negotiation & Accountability

• Hold brokers accountable to marketplace standards
• Identify inconsistencies or risky behavior and address directly
• Influence partners to improve performance and reliability

Operations & Risk Management

• Proactively identify fulfillment risks and mitigate issues before they impact customers
• Support onboarding of new brokers and ensure proper setup and compliance
• Partner with internal teams (Operations Product Customer Experience) to resolve issues

What Were Looking For

Experience

• 13 years in a data-driven analytical or business-facing role
• Background in operations analytics account management or customer success

Skills

• Strong analytical mindset and comfort working with data (Excel required SQL a plus)
• Excellent communication and relationship-building skills
• Ability to make decisions in ambiguous fast-paced situations
• High level of ownership attention to detail and problem-solving ability

Nice to Have

• Interest in sports concerts live events or ticketing marketplaces
• Experience working in a performance-driven or marketplace environment

Training & Development

• Structured onboarding with hands-on exposure to real broker scenarios
• Direct mentorship from Broker Relations leadership
• Ongoing development in analytics negotiation and marketplace strategy