Enquiry Officer

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

1x Ongoing Full-Time & multiple temporary opportunities
Located in Parramatta with flexible working arrangements available
Clerk Grade 3/4 salary range from $84659 - $92701 p.a. plus superannuation and annual leave loading

About NSW Early Learning Commission

This role sits within the NSW Early Learning Commission which began operation as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025.

We are responsible for regulating over 6000 ECEC services across NSW to ensure they meet stringent standards of safety quality and compliance. We oversee these services to protect childrens health safety and development through rigorous ongoing assessments and compliance monitoring.

About the role

As the Enquiry Officer your role responds to routine enquiries and assists with the provision of information to the early childhood education and care sector and other stakeholders. As a detail-oriented professional you will manage complaint registrations statutory notifications and maintain accurate service records. You will also provide timely and accurate information to support senior officers and ensure compliance with GIPA requests subpoenas and other operational matters.

For further information please click here to view the role description

About you

Experience in a customer service environment
Great organisational skills and be able to work under pressure and prioritise tasks in a high-volume environment
Excellent verbal and written communication skills
Sound problem solving abilities
Able to speak confidently with stakeholders customers & leadership.
Ability to understand legislation and policy and able to communicate it effectively

Essential requirements of the role

A valid Working with Children Check clearance.
Demonstrated understanding of the commitments and priorities of Early Learning Commission

Benefits

Flexible working arrangements
35 hour working week
Competitive salary salary sacrificing employers contribution to superannuation and annual leave loading
Flex Leave entitlements generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing an answer to the pre-screening questions below:

Targeted Question 1: Outline a difficult customer service situation that you had to deal with where a customer was not happy with how you managed the situation and what was the outcome.

Targeted Question 2: Outline your experience in managing changes within the workplace in a fast-paced environment with both competing demands and timeframes.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience insights and alignment with the Departments values and priorities.

Please refer to the Applicants Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education click here for instructions on how to submit your application.

All other applicants please submit your application by clicking Apply Now.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens permanent residents New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens while temporary roles welcome applicants with a visa.

Closing date: Tuesday 10 March 2026 at 11:59pm.

For role enquiries please contact Abdul Elayoubi Information & Enquiries Coordinator via . For recruitment process enquiries please contact Recruitment Advisor Jenny Ngyuen via

We welcome applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTQIA community veterans refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role and who may be considered for a range of similar roles including temporary term or ongoing roles over the next 18 months.

Required Experience:

Unclear Seniority

1x Ongoing Full-Time & multiple temporary opportunitiesLocated in Parramatta with flexible working arrangements availableClerk Grade 3/4 salary range from $84659 - $92701 p.a. plus superannuation and annual leave loadingAbout NSW Early Learning CommissionThis role sits within the NSW Early Learning ...

1x Ongoing Full-Time & multiple temporary opportunities
Located in Parramatta with flexible working arrangements available
Clerk Grade 3/4 salary range from $84659 - $92701 p.a. plus superannuation and annual leave loading