ICT Customer Support Officer

Hall & Prior Health & Aged Care Groupis a family-owned aged care provider operating 41 residential aged care homes with in-home and community care programs in WA ACT and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.

We are looking for an ICT Head Office/Roaming Customer Support Officer to join the team based primarily out of our head office in Mayfair St West Perth to provide ICT support to both our employees and residents. The role will also require travel to a determined number of our Residential Aged Care homes within the metro Perth area and North-West Perth region. We are looking for a front-facing IT expert who isnt afraid to provide the most basic IT support to our colleagues in the office and the clinical teams and vulnerable people in our Residential Aged Care homes.

About the role

Reporting to the Senior Manager of ICT Service Delivery you will be providing support education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. Youll ensure efficient customer service assistance for ICT related services including computer and related peripherals applications and developments. Your day-to-day responsibilities will include:

• Providing ICT support to both employees and residents
• 2-3 years minimum of IT support or helpdesk experience
• Respond to helpdesk tickets phone calls and emails and face to face requests in a timely and professional manner
• Provide second level and when required first level support for hardware software and network issues
• Troubleshoot problems related to desktops laptops printers mobile devices Video Conferencing Equipment and office applications and resident TVs.
• Document issues and resolutions clearly in the Helpdesk system
• Escalate unresolved issues to Level 2/3 support or relevant departments

What youll bring

• Basic knowledge of Windows and/or macOS environments
• Familiarity with Microsoft Office Active Directory and ticketing systems
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work autonomously
• Willingness to work with elderly residents

What we offer

Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment the benefits of working for Hall & Prior include a competitive remuneration package flexible work arrangements access to retail discounts via flareHR app ongoing training and development opportunities and commitment to employee wellness.

What to do now

If this sounds like the role for you apply now!

To view our suite of homes across WA ACT and NSW click here

As an equal opportunity employer we encourage people from diverse backgrounds to apply.

Compassionate people dedicated to care.