Principal Technology Consultant IRM & SecOps
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What you get to do in this role:
The Expert Services Principal Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Principal Technical Consultant is the functional and technical expert in customer engagements.
- Apply ServiceNow knowledge specific to IRM & SecOps domain expertise in customer engagements to provide best-practice technical and functional guidance to the relevant workflows.
- Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow Technology solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Act as a technical lead on any engagement
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 25%
- Industry domain expertise in Finance Healthcare Government etc. aligned to regulations such as CPS 230 CPS 234 Essential 8 etc.
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Proven team builder with the ability to mentor and develop talent
- ServiceNow certifications in aligned workflow
- CSA (mandatory)
- CIS Risk and Compliance
- CIS Third Party Risk Management
- BCM Micro-certification
- CIS Vulnerability Response
- CIS Security Incident Response
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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- Pre-sales
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About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
