The Business Readiness Manager plays a vital role in turning change into meaningful impact for Lifebroker and the customers we serve. Sitting at the intersection of technology operations and people this role ensures new systems and ways of working are embraced understood and embedded into everyday business. By translating investment into real-world outcomes the Business Readiness Manager helps teams adapt with confidence enabling Lifebroker to perform at its best and support TALs purpose of protecting what matters most to Australians.
In this role you will:
- Lead endtoend business readiness and change management for technology initiatives
- Translate business requirements into prioritised backlogs supporting Agile delivery
- Partner with stakeholders to align business technology and customer outcomes
- Ensure quality stability and readiness of Salesforce CRM changes
- Partner with Business Intelligence to deliver accurate and automated reporting
- Identify and implement process and control improvements aligned to TAL standards
Qualifications :
- Brings handson experience with Salesforce CRM and an understanding of how systems support sales and service teams
- Translates business needs into clear workable solutions using Agile ways of working
- Builds trusted relationships and communicates confidently with stakeholders at all levels
- Leads change with empathy and structure helping people adapt to new systems and ways of working
- Thinks analytically and pragmatically balancing detail with a focus on outcomes
- Brings curiosity and a continuousimprovement mindset aligned to TALs purpose and values
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
The Business Readiness Manager plays a vital role in turning change into meaningful impact for Lifebroker and the customers we serve. Sitting at the intersection of technology operations and people this role ensures new systems and ways of working are embraced understood and embedded into everyday b...
The Business Readiness Manager plays a vital role in turning change into meaningful impact for Lifebroker and the customers we serve. Sitting at the intersection of technology operations and people this role ensures new systems and ways of working are embraced understood and embedded into everyday business. By translating investment into real-world outcomes the Business Readiness Manager helps teams adapt with confidence enabling Lifebroker to perform at its best and support TALs purpose of protecting what matters most to Australians.
In this role you will:
- Lead endtoend business readiness and change management for technology initiatives
- Translate business requirements into prioritised backlogs supporting Agile delivery
- Partner with stakeholders to align business technology and customer outcomes
- Ensure quality stability and readiness of Salesforce CRM changes
- Partner with Business Intelligence to deliver accurate and automated reporting
- Identify and implement process and control improvements aligned to TAL standards
Qualifications :
- Brings handson experience with Salesforce CRM and an understanding of how systems support sales and service teams
- Translates business needs into clear workable solutions using Agile ways of working
- Builds trusted relationships and communicates confidently with stakeholders at all levels
- Leads change with empathy and structure helping people adapt to new systems and ways of working
- Thinks analytically and pragmatically balancing detail with a focus on outcomes
- Brings curiosity and a continuousimprovement mindset aligned to TALs purpose and values
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
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