Senior Application Engineer, Contact Centre Platforms

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Description

Create your best future and join Network Services Team as a Senior Application Engineer Contact Centre Platforms.

Whats the role

The Senior Application Engineer Contact Centre Platforms role is responsible for providing expert services and knowledge in relation to designing developing implementing and supporting critical contact centre application development capability within a cloud-native environment.

This role will be focused on utilising critical skills in API and code development SDLC and DevOps to support a large-scale re-platforming program moving from an on-premises platform to a cloud native contact centre as a service. You will be augmented with a team of Contact Centre specialists to help augment and uplift your skillset.

Key Duties:

Design and deliver REST APIs using OpenAPI/Swagger ensuring alignment with SDLC architecture standards best practices and business requirements.
Build highquality scalable and performant code contributing to planning risk and dependency management.
Support DevOps and CI/CD pipelines deployments and production rollouts to ensure operational readiness.
Lead debugging and resolution of complex issues across development deployment and support.
Contribute to functional performance security and automated testing ensuring endtoend quality before release.
Enable smooth operational handover through documentation training and ongoing platform governance.
Drive continuous improvement stay current with emerging technologies and mentor engineers through knowledge sharing and coaching.

What do I need

Essential Skills:

Proven experience as a full stack developer or similar role in developing enterprise level API and MFEs.
Sound experience in application architecture design patterns developing design documentation and development practices.
Ability to deliver quality and highly performant code for reusability and scalability.
Excellent debugging and troubleshooting skills.
Specific skills/experience:
- Languages & Frameworks: Java Spring Boot NodeJs ReactJs/React/Redux REST APIs
- Messaging & Streaming: Kafka MQ
- Databases: Cassandra Relational (SQL) NoSQL
- DevOps & Tools: Bamboo Git Bitbucket PowerShell Jenkins
- Architecture & Practices: Microservices SDLC
Self-starter with initiative drive to learn and an ownership mindset.
Ability to effectively communicate with key and senior stakeholders and understand business and customer centric outcomes.

Desirable Skills:

Experience with AI assisting coding tools to deliver efficient consistent code at velocity.
An understanding and experience with test-driven development frameworks and testing automation.
Experience working with Agile development methodology using tools such as JIRA Confluence etc.
Experience working with AWS platforms andcloud-basedsolutions.
Tertiary qualifications in IT or related discipline or equivalent experience.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

#LI-Hybrid.

Required Experience:

Senior IC

Description Create your best future and join Network Services Team as a Senior Application Engineer Contact Centre Platforms. Whats the roleThe Senior Application Engineer Contact Centre Platforms role is responsible for providing expert services and knowledge in relation to designing developing im...

Description

Create your best future and join Network Services Team as a Senior Application Engineer Contact Centre Platforms.

Whats the role

Key Duties:

Design and deliver REST APIs using OpenAPI/Swagger ensuring alignment with SDLC architecture standards best practices and business requirements.
Build highquality scalable and performant code contributing to planning risk and dependency management.
Support DevOps and CI/CD pipelines deployments and production rollouts to ensure operational readiness.
Lead debugging and resolution of complex issues across development deployment and support.
Contribute to functional performance security and automated testing ensuring endtoend quality before release.
Enable smooth operational handover through documentation training and ongoing platform governance.
Drive continuous improvement stay current with emerging technologies and mentor engineers through knowledge sharing and coaching.

What do I need

Essential Skills:

Proven experience as a full stack developer or similar role in developing enterprise level API and MFEs.
Sound experience in application architecture design patterns developing design documentation and development practices.
Ability to deliver quality and highly performant code for reusability and scalability.
Excellent debugging and troubleshooting skills.
Specific skills/experience:
- Languages & Frameworks: Java Spring Boot NodeJs ReactJs/React/Redux REST APIs
- Messaging & Streaming: Kafka MQ
- Databases: Cassandra Relational (SQL) NoSQL
- DevOps & Tools: Bamboo Git Bitbucket PowerShell Jenkins
- Architecture & Practices: Microservices SDLC
Self-starter with initiative drive to learn and an ownership mindset.
Ability to effectively communicate with key and senior stakeholders and understand business and customer centric outcomes.

Desirable Skills:

Experience with AI assisting coding tools to deliver efficient consistent code at velocity.
An understanding and experience with test-driven development frameworks and testing automation.
Experience working with Agile development methodology using tools such as JIRA Confluence etc.
Experience working with AWS platforms andcloud-basedsolutions.
Tertiary qualifications in IT or related discipline or equivalent experience.

Why join us

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

#LI-Hybrid.

Required Experience:

Senior IC

Key Skills

Continuous Integration
SQL
.NET
Debugging
C/C++
Go
Root cause Analysis
ASP.NET
C#
Application Development
JavaScript
Teradata

Apply Now

About Company

Westpac Group

Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more

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