Audio Visual Engineer

1. Advanced Troubleshooting

• Diagnose and resolve complex AV issues related to audio video and control systems
  
• Handle escalations from L1 technicians and provide timely resolution
  
• Troubleshoot systems such as projectors LED walls video conferencing setups DSPs and control panels
  

System Maintenance & Support

• Perform preventive maintenance on AV equipment
  
• Ensure all AV systems (conference rooms meeting rooms auditoriums etc.) are functioning optimally
  
• Monitor system health performance and reliability
  

Configuration & Setup

• Configure AV devices such as switchers codecs amplifiers and control systems (e.g. Crestron Extron AMX)
  
• Support installation and integration of new AV systems
  
• Update firmware and software on AV devices as required
  

Network & Integration Support

• Collaborate with IT teams to troubleshoot AV-over-IP systems
  
• Ensure stable connectivity for video conferencing platforms (e.g. Zoom Microsoft Teams)
  
• Apply basic networking knowledge such as IP addressing VLANs and routing related to AV systems
  

User Support & Training

• Provide on-site or remote support to end users during meetings and events
  
• Train users on the proper operation of AV equipment
  
• Develop user guides and technical documentation
  

Documentation & Reporting

• Maintain incident reports service logs and resolution records
  
• Update knowledge base articles and technical documentation
  
• Document system configurations changes and upgrades
  

Project Support

• Assist in AV system deployments and upgrades
  
• Coordinate with vendors and senior technical teams
  
• Participate in testing validation and commissioning of AV systems
  

Escalation Handling

• Escalate unresolved or highly complex issues to senior engineers or vendors
  
• Provide detailed troubleshooting analysis and logs for faster resolution
  

Requirements

Benefits

Why Join Us:

At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in Sydney Australia and be at the forefront of IT support excellence!