Customer Support Executive – Voice
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Handle inbound and outbound customer calls professionally and efficiently.
- Deliver high-quality customer service through voice support.
- Understand customer needs and provide accurate information or appropriate solutions.
- Identify sales opportunities during customer interactions and promote relevant products or services.
- Apply negotiation skills to close sales and retain customers.
- Achieve individual performance targets and KPIs.
- Maintain accurate documentation of customer interactions in CRM systems.
- Resolve customer complaints and escalate complex issues when necessary.
- Work collaboratively with internal teams to ensure smooth service delivery.
- Handle international or global customers with professionalism and cultural sensitivity.
Requirements
- Proven experience in customer service via voice support.
- Demonstrated experience in sales and negotiation.
- Experience handling international or global customers is highly preferred.
- Strong verbal communication skills in English.
- Excellent listening persuasion and problem-solving skills.
- Ability to work onsite during UK working hours on a roster basis.
- Familiarity with CRM systems and MS Office applications is an advantage.
Key Skills
- Building Construction
- Hospital management
- Cardiac Surgery
- EMC
- Kitchen
