System Support Engineer

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Monitor production systems servers and applications to ensure uptime and performance.
Perform regular system health checks and preventive maintenance.
Diagnose and resolve Level 1 & Level 2 technical issues.
Log track and manage incidents through ticketing systems.
Provide technical support to internal users and external clients.
Assist with system configurations deployments and patches.
Support system integrations and data-related issues.
Ensure compliance with IT policies and security standards.
Work closely with developers QA and infrastructure teams.
Support system releases and deployment activities.

Requirements

Bachelors degree in IT Computer Science or related field.
25 years of experience in application/system support.
Strong knowledge of: Windows/Linux operating systems SQL databases (basic querying & troubleshooting) and Application logs and monitoring
tools
Experience working with ticketing tools (e.g. Jira ServiceNow).
Basic understanding of networking concepts (TCP/IP DNS VPN).
Strong analytical and troubleshooting skills.
Good communication skills and ability to work under pressure.
Willingness to work in shifts or on-call support if required.

Monitor production systems servers and applications to ensure uptime and performance.Perform regular system health checks and preventive maintenance.Diagnose and resolve Level 1 & Level 2 technical issues.Log track and manage incidents through ticketing systems.Provide technical support to internal ...