National Special Projects Director Human Services

Step into a dynamic high-impact role where you make an immediate difference leading interim operations during critical vacancies driving national projects and bringing operational expertise to solve real challenges across multiple states. Youll step in as interim leadership when teams need steady guidance the most (quality concerns leadership gaps acquisitions or divestitures) stabilize services build trust and keep the mission front and center. When not on assignment youll manage national projects conduct business/systems analysis support new service development lead change initiatives and contribute to communities of practice and organizational improvements. 

This is a role for someone who thrives in uncertainty brings calm confidence and empathy to difficult situations and finds deep reward in turning challenging moments into positive outcomes for the people and teams we serve. 

What You Get To Do:

• Serve as interim operational leader during vacancies. Providing direct supervision team support budget oversight and continuity of quality services (often in fast-moving high-need situations).
• Act as a subject matter expert in operations regulatory compliance best practices and process improvements.
• Lead national projects and initiatives from initiation to completion (scope planning execution stakeholder communication budget tracking and transition).
• Conduct detailed operational and systems analysis to identify inefficiencies recommend solutions and support strategic decisions.
• Support change management quality assessments new service stabilization and cross-functional collaboration.
• Contribute to national communities of practice policy development training creation satisfaction surveys acquisitions support and other strategic priorities as needs arise.
• Travel on short notice to support urgent operational assignments while balancing national project work.

Qualifications :

MUST HAVE:

• Education: Bachelors degree in Organizational Development Business Administration or a related field.
• Experience: 7 years of experience leading and managing human services preferably residential and/or day services for persons with disabilities.
• Project Managment: Proven project management experience (13 years) including scope definition planning execution risk management stakeholder engagement and successful project delivery.
• Project Governance & Methodology:Experience applying formal project management methodologies (Agile Waterfall Hybrid) including project charters RAID logs change management and executive reporting.
• Regulatory Knowledge: Strong understanding of regulatory compliance and operational frameworks in human services across multiple states.
• Microsoft 365 & Excel Expertise:Excel Word PowerPoint Outlook Teams and SharePoint.
• Budget & Resource Management:Experience managing project budgets forecasting costs allocating resources and delivering projects within scope and financial parameters.

NICE TO HAVE:

• Certifications:PMP APM CPPM or other project management certification 
• Project Management Systems Proficiency:Experience with tools such as ClickUp Zilicus MS Project or Visio. 
• National Oversight:Experience managing multi-state operations or national initiatives 
• Process & Systems Optimization:Familiarity with workflow optimization system development and operational assessments. 
• Change Management:Experience designing and executing organizational change plans including stakeholder readiness communications training and adoption tracking 
• Risk & Issue Management:Ability to proactively identify mitigate and escalate risks using structured tracking tools.
• Data & Metrics Orientation:Ability to define KPIs track performance metrics and leverage data for continuous improvement.

Additional Information :

Additional information

SKILLS CRITICAL FOR SUCCESS:

• Problem Solving & Critical Thinking: Recognizes patterns translates goals into action makes sound decisions and resolves complex issues independently.
• Communication & Presentation: Clearly conveys information to leaders staff partners and stakeholders at all levels.
• Collaboration & Relationship-Building: Builds strong relationships across teams departments and external partners to achieve shared objectives.
• Innovation & Adaptability: Thrives in fast-paced evolving environments; adapts to shifting priorities and challenges.
• Organization & Time Management: Balances multiple projects deadlines and priorities efficiently while maintaining quality and accuracy.
• Leadership & Teamwork: Guides project teams with clear direction fosters collaboration and motivates others toward successful outcomes.
• Technical Proficiency: Comfortable with Microsoft Office project management software (e.g. Zilicus Visio) Windows and other software tools; quick to learn new technologies.
• Customer Service & Stakeholder Focus: Delivers excellent support and service to internal teams external partners and oversight agencies.
• Self-Direction & Decision-Making: Independently manages workload prioritizes tasks and demonstrates responsibility maturity and flexibility.
• Analytical & Troubleshooting Skills: Evaluates problems critically identifies solutions and implements effective action plans.

WHY YOULL LOVE THIS ROLE:

This role offers the opportunity to lead high-impact projects while collaborating with passionate mission-driven operational teams across multiple states. Youll gain exposure to innovative systems processes and service delivery models allowing you to make a direct impact on the quality of services and support provided to the people Dungarvin serves. This is a chance to grow your project management expertise in a complex multi-state environment while contributing to meaningful organization-wide initiatives that truly make a difference.

IMPORTANT INFORMATION:

At Dungarvin diversity and inclusion are a part of what makes our organization strong. Together we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting.

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Remote Work :

Yes

Employment Type :

Full-time