Sales Support Associate- BI

The Sales Support role plays a critical part in enabling the success of our Business Information (BI) sales team. This position provides essential operational and administrative support across the full client lifecycle from initial setup and onboarding to ongoing client maintenance and data updates. A key component of the role involves creating highquality collateral and materials that clearly showcase our value proposition helping equip the sales team with the tools they need to engage prospects effectively and drive commercial growth. The successful candidate will be highly organised detailoriented and proactive in supporting a fastpaced sales environment while ensuring an exceptional client experience.

Key responsibilities:

• Process and qualify sales leads identifying potential customers and their business needs.
• Gather relevant information and leverage data to demonstrate the value of our offerings during Proofs of Concept (PoC) and product demos.
• Collaborate with the Sales and Solutions Engineering teams to create compelling tailored proposals that address client requirements and clearly articulate our strengths.
• Set up new customer accounts maintain accurate records and update CRM systems in a timely manner.
• Address technical queries from prospects explaining how our products and services integrate seamlessly with their existing systems.
• Act as a voice of the customer providing structured feedback to Product teams to support ongoing evolution of our proposition.
• Deliver highquality customer service by responding promptly and professionally to phone and email inquiries.
• Map monitor and develop the customer journey to ensure a consistently positive client experience.
• Analyse sales data and reporting to identify trends insights and opportunities to drive sales growth.
• Build and maintain datasets in Power BI to support ongoing monitoring of UK and Ireland Business Informationrelated data sources.
• Conduct research to support targeting efforts including reviewing Coface internal assets and assessing relevant external data vendors.
• Research competitor offerings and broader market trends to help inform and strengthen sales strategies.
• Share knowledge insights and best practices across the region to foster collaboration and enhance overall commercial performance.

Qualifications :

Qualifications

• Degree in Business Marketing Information Management or a related discipline.
• 23 years experience in a sales support or related commercial role.
• Strong analytical skills with experience using data analysis tools (e.g. Excel Power BI).
• Excellent written and verbal communication skills; fluency in English is essential.
• Ability to work independently and collaboratively in a fastpaced environment.
• Highly proactive resourceful and detailoriented with strong problemsolving skills.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
• Knowledge of the UK business information landscape is an advantage.
• Ability to interpret financial statements is a plus.
• Strong project management skills with the ability to coordinate activities meet deadlines and support smooth solution delivery.
• A strong team player who shares knowledge contributes ideas and supports collective success.

Additional Information :

Why Join Coface

At Coface we offer a dynamic international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact we invite you to apply.

Coface UK & Ireland Certified as a Great Place to Work Coface

Remote Work :

No

Employment Type :

Full-time