Principal Product Designer, Moveworks

Team & Role

At ServiceNow (including Moveworks) we embrace representation from all professional and personal backgrounds and cultures. This diversity fuels creativity empathy and innovation across our teams. 

This role sits within the Product Design organization and focuses on Agent Studio Moveworks enterprise platform for building testing and deploying AI agents and automations across systems. Designers here play a critical role in shaping product strategy and partnering closely with product management and engineering from the earliest stages of problem definition through launch and iteration. 

As a Principal Product Designer you will lead the design vision for Agent Studio while also playing a key role in bridging the Moveworks Agent Studio experience with core Better Together Moveworks  ServiceNow umbrella initiatives. Youll operate at both the strategic and executional levelsdriving clarity in a complex fast-evolving Agentic AI space. 

What Youll Do: 

• Lead the end-to-end design of Agent Studio a unified workspace where developers and teams build AI agents design logic test workflows and create integrations across enterprise domains (HR IT Finance etc.). 
• Shape how both technical and non-technical users build test and deploy agentic AI workflows across complex enterprise systems. 
• Turn highly complex conceptsautomation integrations orchestration and AI behaviorinto intuitive scalable product experiences. 
• Drive large cross-functional initiatives partnering with product and engineering to influence product strategy and long-term platform direction. 
• Lead UX strategy and opportunity definition in the Agentic AI and automation space identifying where design can unlock step-change user value 
• Develop frameworks patterns and principles that standardize and scale Agent Studio experiences across teams and products. 
• Play a key leadership role in post-merger integration aligning Moveworks Agent Studio design strategies with core Better Together Moveworks  ServiceNow umbrella initiatives 
• Interested in remaining deeply hands-on and curious with a passion for experimenting in the agentic AI spacerapidly prototyping vibe coding and testing new ideas to turn cutting-edge tech into real product value 
• Mentor and elevate other designers sharing knowledge and raising the bar for craft systems thinking and user-centered decision making. 

Qualifications :

Preferred Qualifications:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years of relevant design experience with strong first principle thinking 
• An inspiring portfolio demonstrating exceptional and innovative AI product and web product solutions for end-to-end user journeys that satisfy user needs and business objectives. 
• Strong bias towards practical and elegant designs rooted in deep understanding in machine learning and fast evolving technology landscape. 
• Experience in producing high-fidelity specifications for deliverables such as product design experiences design languages and frameworks across one or more domains or key strategic initiatives. 
• Advocate for design value and purpose across the company and externally to elevate colleagues teams and community of practice. 
• Influence skills and drive to continuously improve product design processes across business units and design teams. 

Basic Qualifications: 

• BA/BS degree or higher in Design Design Communication Human-Computer Interaction or equivalent combination of education and experience in other related fields 
• Experience participating in the complete product development lifecycle of web and/or software applications. 
• Experience in user experience design or industry experience (corporate software web or agency) 

For positions in this location we offer a base pay of $221200 - $387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time