Service Desk Technician L1 Support Fresher

Position Description:

Job Brief Service Desk Associate (Fresher Hiring)
Education: . Computer Science / BCA / BTech
Year of Passing:& 2025
Role: Service Desk Associate / IT Helpdesk
Work Location: Bangalore / Pune
Work Mode: WFO
Shifts: Rotational shifts including night shifts
Employment Type: Full-time


Job Summary
We are hiring energetic and customerfocused fresh graduates (. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level1 IT support to end users troubleshooting technical issues and ensuring seamless IT operations across the organization.

Key Responsibilities
Act as the first point of contact for all IT-related queries via phone email chat or ticketing tools.
Provide L1 troubleshooting for hardware software network email VPN and application issues.
Perform password resets account unlocks and user access support.
Log and track incidents in the ticketing system and ensure timely closure as per SLA.
Escalate unresolved issues to L2/L3 teams.
Document resolutions and maintain knowledge base updates.
Deliver excellent customer service and communicate solutions clearly.


Required Skills
Good understanding of computer fundamentals operating systems networking basics and MS Office.
Basic knowledge of Windows troubleshooting system configuration and common IT tools.
Strong communication skills (verbal & written).
Good problemsolving and analytical abilities.
Ability to work in a fast-paced customercentric environment.
Willingness to work in 24/7 rotational shifts.

Immediate joiners preferred.
Training & certification opportunities (ITIL MS365 ServiceNow basics).
Health insurance and additional corporate benefits.
Growth opportunities within IT Support & Infrastructure teams.

Your future duties and responsibilities:

Eligibility Criteria:

. Computer Science / BCA / BTECHor 2025 passed outs.
Minimum 60% academic score throughout (10th 12th & UG).
No active backlogs.
Strong academic performance and willingness to learn.

Skills:

• English
• Help Desk/IT Services
• Incident Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.