Sr. Engineer Service Management
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Function
HD ITOur Company
Were Hitachi Digital a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
Our group companies including GlobalLogic Hitachi Digital Services Hitachi Vantara and more offer comprehensive services that span the entire digital lifecycle from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi integrating domain knowledge and digital capabilities and harnessing the power of the entire portfolio of services technologies and partnerships to accelerate synergy creation and make real-world impact for our customers and society as a whole.
Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience character perspective and passion for achieving great things in the world are equally as important to us.
Job description
Key Responsibilities: Process Ownership: Own design and implement the IT Service Management (ITSM) processes ensuring alignment with global standards and business objectives. Define document and maintain ITSM processes ensuring clarity consistency and adherence to best practices such as ITIL. Continuously review and improve processes incorporating feedback from stakeholders and lessons learned from operational performance. Act as the key point of contact for process-related questions issues and escalations. Manage major incidents changes and problems ensuring they are processed according to the implemented processes. Collaborate with IT teams and stakeholders to ensure processes are implemented consistently globally. Provide regular or on-demand reports to Management and Stakeholders. Business Analysis: Work closely with IT teams Management and Customers to gather and document requirements for ITSM processes ensuring they meet the needs of the organizatioAbout us
Were a global 1000-stong diverse team of professional experts promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. Were curious passionate and empowered blending our legacy of 110 years of innovation with our shaping our future. Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.
Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.
Required Experience:
Senior IC
Key Skills
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
