Associate Principal Engineer, CRM Salesforce (Service Cloud)
Share
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
REQUIREMENTS:
- Total Experience 9 years
- Strong experience in Salesforce development customization and architecture.
- Strong experience in expertise in Service Cloud
- Strong proficiency in: Apex programming Lightning Web Components (LWC) SOQL API integrations Visualforce
- Hands-on experience with Einstein Bots Einstein Analytics Einstein Discovery Contact Center integrations
- Hands-on experience with Salesforce Lightning Customization and SLDS.
- Good understanding of conversational flow design and bot frameworks
- Experience working with tools such as Git Jira VS Code and Postman.
- Ability to work effectively in Agile/Scrum environments.
- Strong understanding of Salesforce configuration including Flows Workflows Approvals and Automation.
- Proven experience in designing and implementing integrations using REST SOAP and OAuth 2.0.
- Strong analytical problem-solving and communication skills with the ability to work directly with customers.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Develop and customize Salesforce solutions with a strong focus on Service Cloud
- Design build and maintain applications using Apex Lightning Web Components (LWC) and SOQL.
- Implement and manage Einstein Bots and conversational interfaces for customer engagement
- Design and optimize conversational flows and bot frameworks
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features.
- Support and enhance contact center solutions and unified messaging capabilities (if applicable)
- Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
- Participate in Agile/Scrum ceremonies including sprint planning stand-ups and retrospectives.
- Ensure code quality perform testing and maintain documentation.
- Maintain solution documentation technical designs and deployment guides.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
