Associate Business Support
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are looking for an Associate Business Support professional to join our Bangalore team. This role plays a critical part in supporting financial and business systems ensuring smooth month-end operations and delivering high-quality product and system support across enterprise platforms.
The ideal candidate will have a strong finance or financial systems background hands-on experience with tools such as Kantata and CRM platforms and a solid understanding of how financial project and operational systems integrate. You will work closely with crossfunctional teams manage businesscritical support activities and contribute to continuous improvement across support operations.
Key Responsibilities
- Triage manage and resolve business and system support tickets ensuring timely resolution and clear stakeholder communication.
- Provide product and application support for financial and enterprise systems including Kantata and related CRM/ERP tools.
- Set up validate and maintain project and financial configurations based on commercial and contractual documentation.
- Actively support month-end close activities including financial checks timesheet compliance reconciliations and internal system validations.
- Monitor maintain and improve data quality and integrity across integrated financial and business systems.
- Administer contract and financial management systems tracking key financial and operational KPIs.
- Create update and maintain Knowledge Base (KB) articles to support internal documentation and enable self-service.
- Identify process gaps and drive system and process improvements to enhance support efficiency and accuracy.
- Collaborate with Finance Commercial Delivery and Technology teams to ensure system changes align with business and financial workflows.
- Participate in review calls and prepare reports highlighting support performance financial impacts and improvement actions.
- Adapt quickly to new tools processes and business requirements in a fast-paced support environment.
Preferred Skills & Tools
- Strong finance or financial systems background with a clear understanding of financial processes and controls.
- Hands-on experience with financial and enterprise systems such as Kantata CRM tools ERP platforms Workday Oracle Salesforce or ServiceNow.
- Solid understanding of month-end close processes financial reconciliations and compliance checks.
- Experience in product support or application support roles within enterprise environments.
- Familiarity with ITIL practices service management and structured support operations.
- Strong analytical troubleshooting and stakeholder management skills.
- Excellent written and verbal communication skills with the ability to explain financial and system concepts clearly.
- Fast learner with the ability to quickly understand complex systems and business workflows.
- Willingness and flexibility to work in rotational shifts in a 155 support environment to ensure business continuity and coverage.
Qualifications :
- 35 years of experience in business support system support or financial systems support roles within MNCs.
- Proven ability to manage time-sensitive finance-impacting and business-critical support issues.
- Strong attention to detail and a high level of ownership for data accuracy and system integrity.
- Experience working in structured support environments with defined SLAs KPIs and audit requirements.
Additional Information :
Why Version 1
At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
- Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
- Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme
- Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies
- Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat
- Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
- Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.
And many more exciting benefits drop us a note to find out more.
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Employment Type :
Full-time
Key Skills
About Company
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Were a ... View more
