Case Manager Street Outreach

Title: Kennedy ShelterStreet OutreachCaseManager

Department:Kennedy Emergency Shelter

Reports to:Assistant Director of Programs

Salary:$52K-$56K

FLSA Status:Exempt

About Us:

Shelter House wasestablishedin 1981 as a grassroots responder to the homelessness crisis in Fairfax the organizationsinception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team of individuals changed the lives ofnearly 2000individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

About the Role:

The Street Outreach Case Manager is a member of the street outreach team at the Kennedy Shelter providing services through the Street Outreach and Hypothermia Prevention Programs. This position seeks out engages and builds rapport with unsheltered individuals throughout Fairfax Countys Region 1 locations.

The Street Outreach Case Manager mustpossessstrong interpersonal and motivational skills and be comfortable meeting individuals in locations not meant for human habitation including wooded campsites parked vehicles and other outdoor settings. The role requires a patient trauma-informed and culturally responsive approach to service delivery in a fast-paced high-demand positionutilizesa Housing First framework to support unsheltered individuals in securing andmaintainingpermanent housing.

Key Responsibilities

Outreach & Engagement

• Actively seek outidentifyestablishcontact and build rapport with unsheltered individuals throughout Fairfax Countys Region 1 locations.

• Maintain a consistent schedule of street outreach stops including drop-in centers campsites hypothermia shelters and other gathering locations whileremainingflexible to incorporate new outreach sites.

• Engage individuals in places not meant for human habitation including wooded areas and parked vehicles.

• Respond to community requests forassistancewith individuals experiencing unsheltered homelessness.

• Collaborate with the multidisciplinary Homeless Healthcare Program (HHP) team to connect individuals to a medical home and other critical services

• Wear designated safety uniforms while working in the community to ensure staff are clearly identifiable andmaintainprogram visibility and safetystandards Housing-Focused Case Management

• Assess housing barriersforsingle adults experiencing homelessness todetermineservice and housing needs.

• Develop individualized housing plans financial stabilization and self-sufficiency plans using astrengths-based person-centered approach.

• Utilize Housing First principles to move unsheltered individuals into permanent housing as quickly as possible.

• Provide mediation and advocacy with landlords to support housing placement and retention.

• Maintain consistent communication with tenants landlords referral sources and community partners.

• Educate individuals on residential lease agreements tenant rights and responsibilities.

• Refer participants to credit counseling and other financial capability services to build budgeting and money management skills.

• Advocate for and activelyassistindividuals in accessing services including showers laundry food public benefits healthcare behavioral health services substance use treatment employment services financialassistance and housing referrals.

Collaboration & Systems Coordination

• Maintain effective partnerships with:

• Fairfax County Office to Prevent and End Homelessness (OPEH)

• Fairfax County Health Department

• Community Services Board (CSB)

• Projects for Assistance in Transition from Homelessness (PATH)

• Department of Family Services (DFS)

• Fairfax County Department of Adult and Aging Services

• Veterans Administration (VA)

• Participate in multidisciplinary meetings case staffing and community-widetrainings.

• Ensure participants receive holistic integrated care management across systems.

Documentation & Compliance

• Document all services provided referrals made and transportation providedin accordance withagency and contractual requirements.

• Maintain completeaccurate andtimelycase files.

• Enter and update data in the Homeless Management Information System (HMIS) in compliance with agency and funding standards.

• Meet or exceed performance measures and contractual benchmarks.

Required:

• A bachelors degree in human services/ related field orcommensurateexperience

• 2 years of case management/ direct services/other relatedexperience

• Strong written and oral communicationskills

• Ability to prioritize competing priorities and make soundjudgements

• Ability to complete tasks while navigating frequentinterruptions

• Ability to deliver creative resourceful solutions to uniquechallenges

• Strong organizational and time managementskills

• Valid Drivers License and reliabletransportation

• Ability to Drive a 15-passengervan

• Willingness to work evenings and weekends whenneeded

Preferred:

• Foreign Language fluency in a language other than English (ex. Spanish Farsi Arabic or Amharic)

• Experience with providing services to clients experiencing homelessness mental health or substance abuse issues

• Experienceutilizingthe Homeless Management Information System(HMIS)

Physical Requirements:

• Annual TB Test isrequired

• Ability to sit or stand forlong periods

• Ability to lift items weighing 10-20 pounds

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed toprovidingequal employmentopportunityto all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefsin accordance withapplicable law. Any job applicant or employee who would like or needsan accommodationmay requestan accommodationby contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed tomaintaininga drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Manager