Global AMS Business Technology Enablement Lead

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

The Business Technology Enablement Lead is responsible for enabling operations teams to successfully deploy manage and optimize ATM hardware and software solutions. This role serves as a critical bridge between business operations technology teams and external vendors to ensure seamless integration of ATM devices with transaction processing and remote device management platforms. The ideal candidate combines deep operational understanding with strong technical acumen to drive scalable reliable and compliant ATM capabilities across the enterprise.

Key Responsibilities

Technology Enablement & Operations Support

• Enable ATM operations teams to deploy configure and manage ATM hardware operating systems and application software at scale.
• Translate business and operational requirements into clear technology enablement plans processes and standards.
• Develop and maintain operational runbooks deployment playbooks and support models for ATM platforms.

ATM Platform Integration

• Lead the integration of ATM hardware and software with transaction processing systems networks and remote device management platforms.
• Partner with architecture and engineering teams to ensure secure resilient and compliant end-to-end ATM solutions.
• Oversee testing certification and validation of ATM devices and software releases prior to production deployment.

Vendor & Stakeholder Management

• Act as a primary liaison between operations technology ATM vendors processors and managed service providers.
• Manage vendor deliverables related to hardware provisioning software releases patches and lifecycle management.
• Ensure vendor solutions align with enterprise standards SLAs and regulatory requirements.

Lifecycle & Change Management

• Drive ATM technology lifecycle management including upgrades refreshes patches and decommissioning.
• Lead operational readiness for new capabilities including training documentation and change communications.
• Support incident problem and root cause analysis related to ATM hardware software and integration issues.

Governance Risk & Compliance

• Ensure ATM deployments and integrations comply with security regulatory and risk management requirements (e.g. PCI network security and operational controls).
• Participate in audits risk assessments and control reviews related to ATM technology and operations.
• Identify and mitigate operational and technology risks across ATM platforms.

Continuous Improvement

• Identify opportunities to improve reliability performance automation and cost efficiency across ATM operations.
• Leverage metrics and operational insights to drive improvements in uptime deployment speed and issue resolution.
• Stay current on ATM technology trends industry standards and emerging capabilities.

Required Qualifications

• Bachelors degree in Information Technology Engineering Business or a related field (or equivalent experience).
• 8 years of experience in technology enablement IT operations or platform management within financial services or payments.
• Hands-on experience with ATM hardware operating systems and application software.
• Strong understanding of ATM transaction processing switching and remote device management platforms.
• Proven experience integrating hardware and software into complex high-availability production environments.
• Experience working with vendors processors and managed service providers.

Preferred Qualifications

• Experience with large ATM fleets in a regulated financial environment.
• Familiarity with ITIL SDLC change management and release management practices.
• Knowledge of PCI compliance network security and operational risk controls.
• Strong project management and cross-functional leadership skills.
• Excellent communication skills with the ability to translate technical concepts for business audiences.

Key Competencies

• Businesstechnology alignment
• Operational enablement and execution
• Systems integration and platform thinking
• Vendor and stakeholder management
• Risk-aware decision making
• Continuous improvement mindset

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.