ServiceNow & Moveworks Platform Lead

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

PLEASE NOTE:

It is a 100% Remote position.
Contract with potential extension.

SKILL SETS:

ITSM ITOM HR & Agentic AI CMDB & Discovery HR Service Delivery

JOB DESCRIPTION:
The ServiceNow & Moveworks Platform Lead is responsible for driving the strategic direction architecture governance and delivery of enterprise service platforms with a strong focus on ServiceNow and Moveworks. This role will oversee the expansion and optimization of ITSM ITOM HR Service Delivery CMDB and AIdriven automation capabilities ensuring scalable reliable and innovative digital experiences across the enterprise. The ideal candidate combines deep technical expertise with strong leadership strategic thinking and hands-on delivery across workflow automation and enterprise AI platforms.

KEY RESPONSIBILITIES:

Define the long-term vision and roadmap for ServiceNow and Moveworks platforms.
Drive adoption of AI-driven service automation agentic AI workflows and conversational experiences across IT HR and business functions.
Lead cross-functional teams to deliver platform enhancements major releases and strategic initiatives.
Own platform architecture workflow design integration strategy and implementation patterns.
Oversee delivery of ITSM ITOM CMDB/Discovery and HRSD modules at scale.
Evaluate and implement new ServiceNow capabilities enterprise integrations and workflow optimizations.
Ensure Moveworks deployment is optimized for coverage automation deflection and end-user experience.
Develop and enforce platform governance: data workflow standards configuration vs. customization and lifecycle management.
Manage platform upgrades large-scale releases and cross-module dependency planning.
Establish operational SLAs platform reliability metrics and adoption KPIs.
Act as a trusted advisor to IT HR security and business leaders on workflow and automation solutions.
Partner with engineering teams product owners and process owners to deliver value-driven outcomes.
Evangelize best practices innovation opportunities and AIenabled service transformation.

Requirements

REQUIRED QUALIFICATIONS:

10 years of experience in enterprise IT platforms service management or workflow automation.
5 years leading large-scale ServiceNow platform delivery.
Deep hands-on experience with:

IT Service Management (ITSM)

IT Operations Management (ITOM)

CMDB & Discovery

HR Service Delivery (HRSD)

Proven experience with Moveworks or other enterprise-grade conversational AI platforms.
Strong understanding of AI-driven service automation and agentic workflows.
Demonstrated expertise designing and governing platform operating models.
Hands-on knowledge of architecture workflow design integration patterns and platform engineering.
Experience managing platform upgrades major releases and complex cross-functional deployments.

PREFERRED QUALIFICATIONS:

ServiceNow Certified System Administrator (CSA) CIS (ITSM/ITOM/HRSD) or Architect certifications.
Experience with AIOps predictive intelligence and LLM-based automation.
Knowledge of REST APIs event-driven integrations and enterprise automation tools.
Experience leading global platform teams or delivering multi-region deployments.
Strong communication skills and the ability to influence across technical and business teams.

Required Skills:

10 years of experience in enterprise IT platforms service management or workflow automation. 5 years leading large-scale ServiceNow platform delivery. Deep hands-on experience with: IT Service Management (ITSM) IT Operations Management (ITOM) CMDB & Discovery HR Service Delivery (HRSD) Proven experience with Moveworks or other enterprise-grade conversational AI platforms. Strong understanding of AI-driven service automation and agentic workflows. Demonstrated expertise designing and governing platform operating models. Hands-on knowledge of architecture workflow design integration patterns and platform engineering. Experience managing platform upgrades major releases and complex cross-functional deployments.

Required Education:

10 years of experience in enterprise IT platforms service management or workflow automation.5 years leading large-scale ServiceNow platform delivery.

This is a remote position. PLEASE NOTE: It is a 100% Remote position. Contract with potential extension. SKILL SETS: ITSM ITOM HR & Agentic AI CMDB & Discovery HR Service Delivery JOB DESCRIPTION:The ServiceNow & Moveworks Platform Lead is responsible for driving the strategic dir...