Technical Account Manager Remote, USA
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Job Location:
Clearwater, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact
We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewers Digital Employee Experience (DEX) solution.
As a TAM youll act as the strategic technical advisor to IT End User Management and Digital Workplace teams; driving platform adoption optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth ensuring our technology delivers real sustained value across large-scale environments.
Key Responsibilities:
Lead Technical Strategy and Solution Architecture
Serve as the primary technical advisor and consultant for enterprise accounts providing architectural guidance implementation support and assistance with testing
Design and document scalable deployments aligned with industry best practices and customer specific environments integrating with tools like Intune SCCM ServiceNow and Entra AD
Identify areas of further system integration (API etc.) and assist with configuration
Drive Adoption and Technical Enablement
Build document and execute tailored technical onboarding and adoption plans
Enable customers on advanced DEX platform capabilitiessuch as automation dashboarding and endpoint health analyticsto drive deeper platform use
Coach customers on DEX capabilities encouraging the creation of a DEX Center of Excellence
Proactively Optimize Performance & Troubleshoot
Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk surfacing optimization opportunities
Provide Validation and Health Check reports for existing customer environments
Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
Deliver technical value and report on measurable outcomes
Translate customer goals into measurable platform outcomes (e.g. reduced MTTR improved digital experience scores etc.)
Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy.
Support Expansion and Growth Opportunities
Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
Collaborate with Sales and Customer Success to support renewals upsells and long-term account growth.
Technical Expertise:
Become an expert in the TeamViewer product suite
Strong knowledge of EUC DEX and endpoint technologies (e.g. Windows/macOS Intune SCCM VMware Nexthink).
Familiarity with ITSM platforms (e.g. ServiceNow) identity providers (e.g. Azure AD Okta) and SaaS/cloud-native integrations.
Scripting/automation experience (PowerShell Bash Python) and working knowledge of REST APIs.
Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders.
Skilled at driving adoption plans resolving technical challenges and aligning product use with business goals.
Strong troubleshooting prioritization and cross-functional coordination skills.
Qualifications:
Bachelors degree in Computer Science Engineering or related technical field (or equivalent practical experience).
5 years in a customer-facing technical role (TAM Solutions Engineer Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
Experience with ServiceNow ServiceNow integrations and API integrations
Relevant certifications (e.g. Microsoft VMware ITIL TOGAF Nexthink) are a plus.
Experience with large-scale environments (10000 endpoints) is highly desirable.
What we offer:
Work location is Remote USA.
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance Short-Term & Long-Term Disability 100% employer-paid
Quarterly teambuilding events leadership luncheons and companywide All Hands meetings
Open door policy and casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.
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