Guest Service Assistant Part Time

Graduate Hotels is seeking a Guest Service Assistant to join its brilliant team of hospitality enthusiasts!

Be the first point of contact for guests delivering a warm welcome smooth arrivals and departures and exceptional service at Graduate by Hilton Cambridge.

This position is ideal for someone looking for additional hours in a friendly supportive environment. It would suit anyone with another part-time role who would like to top up their weekly income.

We currently offer 8 hours per week with the opportunity to increase up to 20 hours depending on our business needs. If youre reliable hands-on and enjoy being part of a positive and welcoming team wed love to hear from you.

We exist to create unforgettable experiences for every guest every time. Whether its offering a warm welcome supporting a smooth check-in or providing attentive care throughout their stay. We take pride in the moments we help create.

At the core of everything we do are ourREACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

The Role
Based at the beautiful Graduate Cambridge by Hilton right on the River Cam in the heart of the historic city the Day Porter plays a key role in supporting the Front Office and wider hotel team to ensure the smooth running of daytime operations.

As a Guest Service Assistant you will often be the first point of contact for our guests offering a warm and professional welcome. Your duties will include assisting guests with luggage guiding them to their rooms delivering amenities supporting with room moves and responding promptly to guest requests. You will also assist the Reception and Housekeeping teams as needed help maintain public areas and ensure the hotel presents a clean safe and welcoming environment at all times.

This is a hands-on role that requires a proactive and friendly individual who enjoys engaging with guests and being part of a supportive team. Your contribution will help ensure every guest feels valued and well looked after throughout their stay.

What Youll Do

• Greeting guests warmly and creating a welcoming memorable arrival and departure experience.
• Assisting guests with luggage in-room amenities and any special requests to ensure their stay is comfortable and enjoyable.
• Supporting the Front Office with check-in and check-out procedures as required.
• Providing local knowledge and recommendations to guests including dining attractions and transport options.
• Handling guest enquiries arranging taxis booking bike rentals and other concierge-type services.
• Taking ownership of guest concerns resolving issues confidently and ensuring every guest leaves the hotel delighted.
• Maintaining public areas and the front desk to the highest standards of cleanliness and presentation.
• Supporting upselling initiatives and promoting hotel facilities events and services to guests.
• Recording and reporting any maintenance or safety issues using our internal reporting system communicating effectively with other departments.
• Being fully knowledgeable of hotel facilities daily operations and all fire and emergency procedures.
• Assisting colleagues across departments where needed to ensure smooth operations and exceptional service.
• Carrying out other reasonable duties within the scope of the role.

What Were Looking For

• Full driving license required (over the age of 21 - for insurance reasons)
• Strong customer service experience with a friendly guest-focused approach
• A positive attitude and a natural ability to make our guests feel welcome
• Excellent team player who works collaboratively and supports colleagues
• Good communication skills in English both verbal and written
• Basic computer literacy
• Experience with OnQ PMS is desirable
• Flexibility to work shifts weekends and bank holidays as required

The Perks

• Discounted hotel stays and dining across Hilton properties worldwide
• Access to learning and development opportunities
• 250 reward for successful employee referrals
• Retail and leisure discounts and cashback offers
• 24/7 GP on demand service
• Complimentary meals during your shift
• Recognition programs and team celebrations
• Convenient parking for cars mopeds scooters and bicycles

About Graduate Hotels

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students locals and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

As a Graduate Hotels Team Member you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert storyteller team player and creative thinker. Visit us at .

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.

As a proud member of the Disability Confident scheme the Graduate by Hilton Cambridge welcomes applications from individuals with disabilities. We will ensure fair treatment throughout the recruitment process and adjust the process wherever reasonable to enable applicants to complete to the best of their ability and continue to support you through your employment.

Right to work

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.