Client Engagement Manager
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Job Summary
Were looking for a Client Engagement Partner to help shape and deliver impactful engagement strategies for our Workplace Savings clients. Youll work closely with colleagues across Customer & Member Engagement translating client needs into meaningful activity that supports good customer outcomes. If you enjoy building trusted relationships influencing stakeholders and bringing ideas to life this could be a great next step in your career.
What youll be doing:
- Owning and delivering tailored client engagement strategies ensuring they align with client objectives and our internal capabilities
- Building and nurturing strong relationships with Client Relationship Management teams and clients acting as a trusted engagement advisor
- Translating client and industry insights into strategic briefs for internal teams
- Collaborating with the Delivery Hub including Production Content and Copy teams to ensure activity meets client expectations
- Using client and member feedback and market insight to evolve engagement plans and face-to-face activity
- Partnering with Client Relationship Management teams and Client Directors to update clients on campaign performance
- Ensuring communications across channels meet Consumer Duty requirements and support good customer decision-making
- Managing motivating and supporting colleagues in line with company policies and the Partnership Agreement
Qualifications :
Who were looking for:
- Experience in client relationship management ideally in financial services workplace pensions or employee benefits
- Ability to translate client needs into actionable engagement plans and clear strategic briefs
- Strong stakeholder management skills with confidence working across delivery content and commercial teams
- Understanding of employee engagement strategies ideally including digital and face-to-face channels
- Knowledge of behavioural insights and how they can enhance communication effectiveness
- Experience coordinating delivery teams and supporting webinars or similar events
- Strong communication and influencing skills with the ability to represent the engagement proposition confidently
- Ability to coach support and develop junior colleagues
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
