Concierge Manager
Share
Job Location:
Greater Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Concierge Manager you will lead the transformation and ongoing delivery of a best-in-class Front of House and concierge service at Togethers Head Office in Cheadle. This newly created role will set the standard for colleague client and guest experience by creating a welcoming professional and secure environment that represents the organisations brand and values. A key focus of this role is building trust and credibility with senior stakeholders influencing the adoption of modern service standards and creating a culture of excellence across the Front of House team.
As a Concierge Manager you will:
- Lead manage and develop the concierge and reception team to deliver a consistently exceptional experience.
- Design embed and continuously refine service standards and operating procedures.
- Ensure seamless colleague and visitor journeys from pre-arrival to departure.
- Oversee presentation and operational readiness of reception meeting rooms and public-facing areas.
- Build strong relationships with senior leaders and key stakeholders acting as the go-to person for Front of House matters.
- Gather feedback and convert insight into meaningful service improvements.
- Introduce hospitality-style methodologies suitable for a corporate financial services environment.
- Develop KPIs and customer satisfaction measures to drive continuous improvement.
- Oversee visitor management room bookings event hosting/coordination and Front of House operational controls.
- Act as the Front of House lead for day-to-day building security ensuring a safe and secure environment for colleagues visitors and clients.
- Work closely with the Facilities and GTS teams to ensure access control visitor passes contractor sign-in and incident response procedures are consistently applied.
- Serve as the first point of escalation for Front of House-related security incidents ensuring calm management and appropriate handover to Security or Emergency Services where required.
- Support incident reporting investigations and post-incident reviews relating to Front of House or public-facing security matters.
- Ensure compliance with health & safety GDPR security and internal governance standards.
- Maintain effective communication with the Facilities team and key business stakeholders.
- Train coach and motivate a high-performing concierge team.
Qualifications :
Essential:
- Proven experience managing Front of House concierge guest services or hospitality operations.
- Experience influencing and building trust with senior stakeholders up to executive level.
- Demonstrable track record of raising service standards and leading cultural change.
- Strong people management and coaching capability.
- Working knowledge of visitor management systems and service reporting.
Desirable:
- Experience working in a financial service or similarly regulated environment.
- Background in customer experience design or hospitality training.
- Experience managing outsourced service partners.
Key Skills and Attributes:
- Exceptional interpersonal communication and stakeholder engagement skills.
- Confident credible and professional presence with senior leaders.
- Calm pragmatic and decisive approach under pressure.
- High emotional intelligence and strong judgement.
- Highly organised proactive and detail oriented.
- Strong personal ownership of service quality and standards
If you feel you have some of the skills mentioned above but not all please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information :
Together embraces diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.
If you feel youd benefit from any support or reasonable adjustments during any stage of the recruitment process please dont hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference financial and criminal record checks.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Benefits of working at Together26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidaysFree access to company holiday homesBuy & sell holidaysDiscretionary annual bonus plus an additional Shared Reward BonusMatched pension contributionH ... View more
