Key Account Executive

Nairobi - Kenya

Monthly Salary: KES 3360000 - 3360000

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Account Executive Luxury Hotel Collection Nairobi Kenya

Salary: Negotiable DOE

Kendrick Recruitment is seeking a detail-oriented and service-driven Key Account Executive to join a luxury hotel collection in Nairobi. This role focuses on account care client retention and ensuring an exceptional experience for existing clients. The Key Account Executive acts as the central coordinator for key accounts making sure their needs are met feedback is actioned and their experience with the properties consistently exceeds expectations.

Key Responsibilities

Client Onboarding & Care

Welcome and onboard new accounts once secured by senior management

Provide clear account handovers property introductions and service guides

Manage day-to-day client communications including queries updates and follow-ups

Retention & Loyalty

Monitor client satisfaction and proactively identify risks of disengagement

Coordinate loyalty and recognition efforts such as thank-you notes anniversary gifts and milestone acknowledgements

Track repeat business and ensure preferred clients feel valued and prioritised

Service Issue Resolution

Log and track all service-related issues for key accounts

Liaise with property reservations and operational teams to resolve problems promptly and effectively

Maintain a service recovery tracker and report on recurring themes

Data & Reporting

Maintain accurate client profiles preferences and booking histories in CRM systems

Keep detailed notes to support personalised service including travel preferences and special occasions

Prepare regular client activity reports highlighting satisfaction levels and trends

Internal Coordination

Act as the communication hub between key accounts and property teams

Share weekly client updates with internal stakeholders to align service delivery

Assist in preparing client business reviews and presentations for senior managers

Client Engagement & Reservations Support

Support reservations teams with entering and confirming bookings as required

Assist marketing with personalised client communications and targeted invitations

Capture feedback from client engagements and circulate internally

Qualifications & Skills

23 years experience in hospitality customer service or account coordination (internships considered)

Service-oriented with excellent communication empathy and problem-solving skills

Highly organised and detail-focused

Comfortable using CRM systems and reporting tools

Collaborative mindset with a willingness to learn and take initiative

This is an excellent opportunity for a professional who thrives in client-facing roles and is passionate about delivering exceptional service and personalised experiences.

Interested candidates are invited to submit their CV to apply for the role.

Key Account Executive Luxury Hotel Collection Nairobi KenyaSalary: Negotiable DOEKendrick Recruitment is seeking a detail-oriented and service-driven Key Account Executive to join a luxury hotel collection in Nairobi. This role focuses on account care client retention and ensuring an exceptional e...