Commercial Insurance Account Manager Captive Programs

Job Description

The Commercial Insurance Account Manager Captive Programs is an experienced insurance professional responsible for servicing and supporting clients participating in group or single-parent captive insurance programs. This role serves as the primary and/or manager of a team that serves as the primary day-to-day contact for captive members coordinating with carriers TPAs captive managers underwriters and internal stakeholders to ensure accurate timely and compliant service addition to client and program management responsibilities this role provides leadership and oversight of the Captive Administration Team ensuring accurate timely and consistent execution of all administrative and servicing functions. The ideal candidate has a strong commercial P&C background understands policy mechanics and is comfortable operating in a consultative relationship-driven environment. Prior experience with captive insurance self-funded or alternative risk arrangements is preferred but not required.

Key Responsibilities

Client & Captive Member Management & Management

Serve along with the Admin Team as the primary day-to-day contact for assigned captive program members

Manage ongoing client service needs including policy questions endorsements certificates audits and exposure updates

Educate clients on captive program structure participation requirements and ongoing obligations

Renewals & Program Support

Coordinate annual renewal processes including data collection and submission support

Work with carriers captive managers and underwriters to ensure accurate renewal terms

Review quotes and policy documents for accuracy and alignment with program structure

Assist in preparing renewal summaries proposals and client-facing deliverables

Internal & External Coordination

Act as a liaison between clients carriers TPAs captive managers and internal teams

Support onboarding of new captive members including data gathering and coverage setup

Track and resolve service issues in a timely and professional manner

Management of Captive Administration Team

Provide day-to-day leadership oversight and mentorship to the Captive Administration Team.

Manage workload distribution prioritize tasks and establish service standards.

Serve as the primary escalation point for complex captive administration matters.

Develop and continuously improve workflows procedures and controls. Support onboarding training and professional development of team members.

Documentation & Compliance

Maintain accurate and complete records within agency management systems and internal tools

Ensure files are properly documented to minimize E&O exposure

Support regulatory and program compliance requirements

Qualifications & Experience

5 years of commercial insurance account management experience

Active Property & Casualty insurance license

Strong understanding of commercial P&C coverages including Workers Compensation and casualty lines (Auto General Liability etc.).

Proficiency with agency management systems and Microsoft Office

Excellent organizational communication and client service skills

Compensation & Benefits

Competitive Salary (commensurate with experience) Competitive benefits package including medical dental vision insurance paid time off holidays 401(k) with company match disability and life insurance and professional development opportunitie

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.