Outreach and Engagement Specialist

Goodwill Industries Of Greater New York

Job Location:

Jamaica, VT - USA

Yearly Salary: $ 40000 - 42000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Outreach and Engagement Specialist

Location: 90-25 161^ST Street Jamaica NY 11432

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Non-Exempt

About This Role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believe that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years we have helped people get jobs stay employed and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued respected and empowered to contribute fully. We welcome applicants of all backgrounds identities experiences and abilities.

We are seeking an experienced Outreach and Engagement Specialist who is responsible for providing clerical and customer service support for the PACE program. This team member will greet and provide exceptional customer service to all potential and existing clients and employ a person-centered approach with a focus on quality in a high volume fast-paced environment. This master juggler will bring a can-do attitude to the team with a solution-oriented focus. If you are looking to join our dedicated team as anOutreach and Engagement Specialist we want to hear from you!

The Awesome Things Youll Do

Provide a high level of customer service to all potential and incoming clients and stakeholders
Conduct outbound client outreach (phone text email) to support orientation attendance document submission appointment reminders and follow-up on missed or incomplete requirements.
Track and document all client outreach and follow-up activities in program trackers and/or designated data systems to support engagement compliance and reporting.
Serve as a first-point follow-up contact for clients requiring reminders related to intake documentation attendance or next program steps escalating issues to Career Navigators or Supervisors as appropriate.
Support program engagement by assisting with re-engagement outreach for clients who have become inactive or difficult to reach using approved scripts and communication protocols.
Manage metro-cards; covers reception as needed; Monitors/Tracks Attendance and Time; other administrative tasks.
Maintain accurate documentation in the case management system.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

High School Diploma or equivalent required; must be competent in Microsoft Office suite.
Highly organized and detail-oriented
Strong verbal and written communication skills
Strong attention to detail with the ability to maintain accurate administrative and compliance records in a high-volume program environment.
Comfort working within structured protocols scripts and escalation procedures recognizing when issues must be referred to Career Navigators or supervisors.
Working knowledge of Salesforce and being Spanish Bilingual is a plus

Special Working Conditions

Position operates in a high-volume fast-paced workforce development environment serving public-assistance populations.
Requires frequent client-facing interaction including outbound administrative outreach by phone text and email.
May require occasional schedule flexibility to support orientation days program events audits or payroll close-out periods.
Work is primarily onsite with potential for limited hybrid scheduling based on program needs and supervisory approval.

What We Offer

Generous Time off policy to use when you need it
Health wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical dental vision parental leaves and company sponsored life insurance
Retirement matching programs and contributions
Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you dont think you meet all the qualifications listed for the job we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process or if you are unable to apply through our recruitment portal please contact us at. We are happy to assist and ensure you have an equal opportunity to apply.

Required Experience:

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.JOB DESCRIPTION Position Title: Outreach and Engagement Specialist Location: 90-25 161ST Street Jamaica NY 11432Benefit Classification: Full-Time BenefittedPosition Type: FLSA - Non-ExemptAbout This RoleGoodwill...