Customer Service Advisor
Share
Job Location:
Salary:
Posted on:
Vacancies:
Job Summary
Join our Team as a Customer Service Advisor
Location: Gurgaon
Hours: UK Shift
About the role:
Ready to make a real impact As a Customer Service Advisor at Onecom youll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and this dynamic phone-based role youll tackle customer queries with confidence and speed balancing their needs with our business goals.
What makes you a great fit:
2-6 years of experience in customer support or a related role.
Passionate about providing excellent customer service.
Brilliant IT skills and keen interest in technology. Creative and self-motivated.
Thrive in collaborative environments and enjoy working with others.
Able to remain calm and effective in stressful situations.
Excel in meeting deadlines and delivering reliable results with minimal supervision
Key responsibilities:
Building and retaining customer loyalty by delivering exceptional customer service.
Creating strong relationships with various teams and departments.
Displaying a polite and professional manner at all times.
Responding promptly to customer queries working to a first resolution target and ensuring the customers expectations are always met.
Handling and resolving customer queries and escalations including but not limited to; billing issues tariff changes order updates roaming queries network issues and technical device challenges
Perks for our People:
Holidays: 18 days annual leave 6 public holidays
Other Leave: 7 days casual leave 7 days sick leave
Development: In-House Training Academy
Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
