Summary:
We are seeking motivated and detail-oriented Customer Support Executives to join our remote workforce as part of a global IT solutions leader. This role offers a dynamic entry point into the customer service domain ideal for freshers and early-career professionals passionate about delivering exceptional user experiences. As a frontline support representative you will play a critical role in ensuring client satisfaction by resolving inquiries efficiently across multiple channels. Operating within the US shift this remote position provides a structured environment to grow your career while contributing to a high-performing team that drives service excellence across enterprise clients.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone email and live chat.
- Deliver accurate technical and operational support including troubleshooting and issue resolution.
- Maintain consistent customer satisfaction by communicating clearly empathetically and effectively.
- Manage inbound support tickets track progress and follow up until full resolution.
- Escalate complex or unresolved issues to the appropriate teams with complete documentation.
- Meet daily and weekly performance KPIs related to response time resolution rate and customer feedback.
- Collaborate with team members to share knowledge improve processes and ensure service quality.
Requirements
- Bachelors degree or higher in any discipline.
- Proven ability in excellent verbal and written English communication.
- Strong customer service mindset with a focus on user satisfaction.
- Ability to remain calm and composed under pressure with a solution-driven approach.
- Positive attitude adaptability and eagerness to learn in a fast-paced environment.
- Comfortable working on rotational shifts including US-based hours.
- Reliable internet connection and a quiet dedicated workspace for remote work.
Additional Details:
Experience Requirement: 0-1 years
Must-Have: Excellent Communication
Qualification: Graduation and above
Interview location: Kolkata
Mode of Interview: F2F
Work Mode: Remote (Work From Home)
Shift: US Shift
Salary: 2.7 LPA
Employment type: Contract to hire
Required Skills:
Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500000 employees they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity efficiency and optimizing their technology investments. Job Title: Customer Support Executive - Work From Home Interview Location: Kolkata Mode of Interview: F2F Experience: 0-1 years Notice Period: Immediate Work Mode: Remote (Work From Home) Shift: US shift About the Role We are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive you will be the frontline representative of our customer service team providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence. Key Responsibilities Respond to customer queries via phone email and chat in a professional and timely manner. Provide accurate information troubleshooting assistance and support to customers. Maintain a high level of customer satisfaction through effective communication. Handle inbound customer issues and follow up on requests through to resolution. Escalate unresolved issues to appropriate channels while ensuring proper documentation. Achieve daily and weekly performance targets. Work collaboratively with the team to drive quality customer support outcomes. Skill Requirements Excellent Communication Skills Strong verbal and written English. Customer support and service orientation. Ability to handle stressful situations with patience and professionalism. Positive attitude and willingness to learn. Good problem-solving abilities. Comfortable working in rotational shifts. Shift Details 24/7 rotational shifts Rotational offs as per schedule Experience Requirement: 0-1 years Must-Have: Excellent Communication Qualification: Graduation and above Interview location: Kolkata Mode of Interview: F2F Work Mode: Remote (Work From Home) Shift: US Shift Salary: 2.7 LPA Employment type: Contract to hire
Summary:We are seeking motivated and detail-oriented Customer Support Executives to join our remote workforce as part of a global IT solutions leader. This role offers a dynamic entry point into the customer service domain ideal for freshers and early-career professionals passionate about delivering...
Summary:
We are seeking motivated and detail-oriented Customer Support Executives to join our remote workforce as part of a global IT solutions leader. This role offers a dynamic entry point into the customer service domain ideal for freshers and early-career professionals passionate about delivering exceptional user experiences. As a frontline support representative you will play a critical role in ensuring client satisfaction by resolving inquiries efficiently across multiple channels. Operating within the US shift this remote position provides a structured environment to grow your career while contributing to a high-performing team that drives service excellence across enterprise clients.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone email and live chat.
- Deliver accurate technical and operational support including troubleshooting and issue resolution.
- Maintain consistent customer satisfaction by communicating clearly empathetically and effectively.
- Manage inbound support tickets track progress and follow up until full resolution.
- Escalate complex or unresolved issues to the appropriate teams with complete documentation.
- Meet daily and weekly performance KPIs related to response time resolution rate and customer feedback.
- Collaborate with team members to share knowledge improve processes and ensure service quality.
Requirements
- Bachelors degree or higher in any discipline.
- Proven ability in excellent verbal and written English communication.
- Strong customer service mindset with a focus on user satisfaction.
- Ability to remain calm and composed under pressure with a solution-driven approach.
- Positive attitude adaptability and eagerness to learn in a fast-paced environment.
- Comfortable working on rotational shifts including US-based hours.
- Reliable internet connection and a quiet dedicated workspace for remote work.
Additional Details:
Experience Requirement: 0-1 years
Must-Have: Excellent Communication
Qualification: Graduation and above
Interview location: Kolkata
Mode of Interview: F2F
Work Mode: Remote (Work From Home)
Shift: US Shift
Salary: 2.7 LPA
Employment type: Contract to hire
Required Skills:
Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500000 employees they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity efficiency and optimizing their technology investments. Job Title: Customer Support Executive - Work From Home Interview Location: Kolkata Mode of Interview: F2F Experience: 0-1 years Notice Period: Immediate Work Mode: Remote (Work From Home) Shift: US shift About the Role We are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive you will be the frontline representative of our customer service team providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence. Key Responsibilities Respond to customer queries via phone email and chat in a professional and timely manner. Provide accurate information troubleshooting assistance and support to customers. Maintain a high level of customer satisfaction through effective communication. Handle inbound customer issues and follow up on requests through to resolution. Escalate unresolved issues to appropriate channels while ensuring proper documentation. Achieve daily and weekly performance targets. Work collaboratively with the team to drive quality customer support outcomes. Skill Requirements Excellent Communication Skills Strong verbal and written English. Customer support and service orientation. Ability to handle stressful situations with patience and professionalism. Positive attitude and willingness to learn. Good problem-solving abilities. Comfortable working in rotational shifts. Shift Details 24/7 rotational shifts Rotational offs as per schedule Experience Requirement: 0-1 years Must-Have: Excellent Communication Qualification: Graduation and above Interview location: Kolkata Mode of Interview: F2F Work Mode: Remote (Work From Home) Shift: US Shift Salary: 2.7 LPA Employment type: Contract to hire
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8 hours ago
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