Sr Customer Service Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
* Handle escalated customer queries and provide timely resolutions
* Manage and mentor junior customer service staff
* Maintain high customer satisfaction and engagement levels
* Monitor and improve service quality and efficiency
* Report on customer service metrics and trends
* Manage and mentor junior customer service staff
* Maintain high customer satisfaction and engagement levels
* Monitor and improve service quality and efficiency
* Report on customer service metrics and trends
Skills & Qualifications:
* Strong communication and problem-solving skills
* Ability to work under pressure and manage multiple tasks
* Proficiency in CRM tools and MS Office
* Team player with leadership capabilities
* Ability to work under pressure and manage multiple tasks
* Proficiency in CRM tools and MS Office
* Team player with leadership capabilities
