Service Desk management
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
12 KDC1A Summary: As an Application Tech Support Practitioner you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions ensuring a seamless experience for all users. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of customer service principles and practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with ticketing systems and incident management processes. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Kolkata office.- A 15 years full time education is required.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
