Customer Content Specialist

Why Altium

Altium is transforming the way electronics are designed and built. From startups to worlds technology giants our digital platforms give more power to PCB designers supply chain and manufacturing letting them collaborate as never before.

• Constant innovation has created a transformative technology unique in its space
• More than 30000 companies and 100000 electronics engineers worldwide use Altium
• We are growing debt-free and financially strong with the resources to become #1 in the EDA industry

About the role:

Were looking for a Customer Content Specialist who will define and scale how users learn adopt and succeed with Duro PLM. This role is ideal for someone who puts customers first dives deep into complex products with curiosity and communicates technical concepts simply and clearly.

As Duro scales to hundreds of thousands of users youll be foundational in shaping our documentation strategy defining our voice and setting best practices. You will translate complex workflows into clear engaging user-focused guidance that drives adoption and long-term value.

This role blends technical writing and customer support with marketing enablement & product-led growth. You may be looking to grow as a Technical Writer or grow into Customer Success Product Management or Marketing.

A day in the life of our Customer Content Specialist:

As Duros Customer Content Specialist you will partner closely with Customer Success Product Engineering Sales and Marketing. Youll be on the front lines with customers to ensure they have the content they need to be successful while building the internal systems to support continued product-led growth.

• Learn the ins and outs of Duro PLM by partnering deeply with Product Engineering and Customer Success teams.
• Interview subject matter experts to uncover happy-path workflows edge cases and strategic best practices.
• Create and maintain high-quality user documentation to guide customers from onboarding through advanced use cases.
• Turn customer questions support tickets and feedback into better self-service content.
• Define Duros documentation standards structure voice and best practices.
• Prioritize work to deliver the highest customer impact in a rapidly evolving product environment.
• Experiment with content formats (written guides videos graphs interactive help) test hypotheses and iterate using data and feedback.

Who Were Looking For:

• You have a customer-first mindset and a genuine curiosity about how users learn and apply product knowledge.
• You have strong written communication skills and are able to simplify complex concepts into clear usable guidance.
• Youre familiar with engineering or manufacturing practices or excited to learn quickly.
• Youre comfortable with cross-functional investigation - tracking down information validating it and making it useful.
• Youre creative and data-driven - you know the best solution isnt always an article: it could be video diagram chatbot content or more.
• You effectively use AI and modern tools in your workflows whether thats to streamline documentation creation support a customer-ready chatbot or refine processes.
• You thrive in a fast-paced startup environment and can balance multiple priorities.
  

Requirements:

• Bachelors Degree in engineering communications technical writing or a related field; or equivalent experience. A portfolio coursework or other background in a specialized technical field is preferred.
• 2-5 years of technical writing experience or a strong portfolio
• Excellent written & verbal communication skills: must be able to explain complex information in a clear concise and accurate manner.
• Critical thinking & analytical skills with the ability to analyze complex products and processes and understand them from the end-user perspective.
• Collaboration & interpersonal skills: the ability to work effectively with subject matter experts engineers and product users to gather information.
• Adaptability curiosity and user-centricity: a quick learner who understands new technologies and processes while always putting the end-user first.

The salary range for this role is $60000 to $80000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements including but not limited to skill set years and depth of experience certifications and specific location.

Our Benefits

• Medical Dental Vision Plans and HSA and FSA accounts
• Basic Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Employee Assistance Program
• Paid holidays plus a Choice Day off per quarter
• Paid time-off on arising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical maternity paternity and military leave
• Flexible working arrangements available based on role and location
• Employee referral program
• Remote working abroad program
• Professional development support and resources
• Free lunch snacks and drinks in the office
• Free parking

Also we would like you to know

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

Learn more about why a career at Altium is an opportunity like no other: Altium Benefits: Are you already an Altium employeePlease apply directly through our internal Greenhouse job board. If you have questions please contact HR.