Customer Engagement Specialist
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Job Location:
Greensboro, NC - USA
Yearly Salary:
$ 40000 - 50000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking motivated and customer-focused individuals to join our team as a Customer Engagement this role you will interact with clients to provide travel-related support coordinate bookings address service concerns and ensure a positive and engaging customer experience.
This position is ideal for individuals who enjoy communication problem-solving and building strong client relationships in a remote environment. No prior travel industry experience is required training and ongoing support are provided.
Key Responsibilities
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Engage with clients via phone email and online messaging platforms
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Assist with reservations confirmations itinerary updates and booking changes
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Provide accurate information and personalized recommendations
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Research and verify travel options using approved systems
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Resolve service-related concerns in a timely and professional manner
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Maintain accurate client records and documentation
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Participate in training and team development sessions
Qualifications
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Strong written and verbal communication skills
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Customer service and engagement experience preferred
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Detail-oriented with strong organizational skills
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Comfortable working independently in a remote environment
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S. U.K. Mexico Australia or Spain
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English communication proficiency
What We Offer
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Fully remote position
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Flexible scheduling
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Ongoing training and professional development
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Incentive programs and performance-based perks
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Opportunities for advancement
Key Skills
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- Baan
- Customer Service
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