Customer Experience Advocate
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Job Location:
Cincinnati, OH - USA
Yearly Salary:
$ 37000 - 45000
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience this role you will support clients by providing travel-related assistance coordinating bookings resolving concerns and ensuring a smooth and positive customer experience from start to finish.
This position blends customer service problem resolution and booking coordination in a fully remote environment. No prior travel industry experience is required training and ongoing support are provided.
Key Responsibilities
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Serve as a primary point of contact for client questions and support needs
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Assist with reservations confirmations itinerary updates and changes
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Provide clear information and thoughtful recommendations
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Resolve service-related concerns in a timely and professional manner
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Research and verify booking options using approved systems
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Maintain accurate client records and documentation
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Communicate via phone email and online messaging platforms
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Participate in training and meetings
Qualifications
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Strong written and verbal communication skills
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Customer-focused mindset with strong problem-solving abilities
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Detail-oriented and organized
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Comfortable working independently in a remote environment
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S. U.K. Mexico Australia or Spain
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English communication proficiency
What We Offer
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100% remote position
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Flexible scheduling
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Training and professional development
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Incentive programs and travel-related perks
Key Skills
- Athletics
- Admin Support
- External Audit
- ASP
- Blogging
