Customer Service Representative
Share
Job Location:
Mount Hope, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications
- Respond to customers inquiries and/or complaints regarding the companys product or services.
- Respond to calls on a daily basis incoming and/or call-backs.
- Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies
- Inform customers of procedures and resolutions of problems.
- Provide follow-up to ensure customer satisfaction.
- Provide guidance and support to Lewisville CSRs.
- Assist upper-management in delegating routine office work.
- Essential Duties and Responsibilities:
- Maintain an accurate account of incoming telephone calls.
- Operate computer terminal (JDE Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts enter service history and provide shipping/receiving dates.
- Process credit card check and in-warranty orders.
- Track packages/shipments through carrier.
- Provide detailed explanation of company policy and procedures in respect to warranty.
- Investigate and respond to customer order/billing inquiries and process credits if necessary.
- Take investigate and solve customer complaints.
- Interface with dealers to solve customer problems.
- Provide non-warranty sales and/or service referrals for product authorized service dealers or distributors.
- Mail/fax/email sales literature and service information to customers.
- Provide follow-up with customer retail store distributors and/or dealer as necessary.
- RightFax acknowledgement of credits and invoices. Mail rejections of RightFax.
Qualifications
Skills/Experience Requirements:
- Customer Service Experience
- Exceptional telephone communication and problem solving skills. Basic computer skills including data entry Excel Word Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner.
Education Requirements:
- High School Diploma or Equivalent.
Required Experience:
Unclear Seniority
Key Skills
About Company
Overhead Door Corporation offers more than a day job where you clock in and out; we’re a dynamic environment where you see the results of your hard work firsthand and receive deserved recognition.
