Patient Access Representative

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Patient Access Representative

Duration: 13 Weeks

Location: Los Angeles CA 90048

Shift: Day Shift 5x8-Hour Schedule (8:00 AM 5:00 PM)

Notes: May require weekend availability

Position Summary:

The Patient Service Representative serves as the primary point of contact for patients providing exceptional customer service in person and over the phone. This role is responsible for patient check-in/check-out appointment scheduling insurance verification referral processing and ensuring accurate patient information within the electronic health record system.

Required Qualifications:

High School Diploma or GED
Flu vaccination required (no exceptions or declinations)
Experience working with medical insurance referrals and benefit plans
Minimum of 1 year of recent experience in an outpatient clinic or medical office setting
Ability to read understand and respond to detailed oral and written instructions

Preferred Qualifications

2 or more years of recent experience as a Patient Service Representative
Experience using CS-Link/Epic
Working knowledge of medical terminology

Key Responsibilities

Serve as the primary point of contact for patient relations both in person and by phone
Greet patients and assist with questions concerns and issue resolution; escalate when appropriate
Check patients in and out collect co-payments issue receipts and reconcile daily payments
Verify and update patient demographics and insurance information in CS-Link/Epic
Schedule appointments and complete patient registration
Process track and follow up on referrals and authorizations for various insurance plans
Manage patient and provider correspondence
Explain clinic policies procedures and services to patients in a clear and professional manner
Maintain a clean and safe work environment by sanitizing the workspace according to department guidelines

Job Title: Patient Access Representative Duration: 13 Weeks Location: Los Angeles CA 90048 Shift: Day Shift 5x8-Hour Schedule (8:00 AM 5:00 PM) Notes: May require weekend availability Position Summary: The Patient Service Representative serves as the primary point of contact for patients...